Early years Originally developed by Sheldon Gordon (co-developer of
The Forum Shops at Caesars and
Beverly Center), the nine-story mall opened in October 1988 as
San Francisco Shopping Centre with approximately of space, the then-largest
Nordstrom store () on the top several floors, the first
spiral escalator in the United States, and a connector to the adjoining
Emporium-Capwell flagship store. After a slow start, it soon became one of the top-performing shopping centers in the country. In 1996, the adjoining Emporium (it had dropped the Capwell name by then) was shuttered in the wake of
Federated Department Stores' buyout of its parent,
Broadway Stores. The vacated store was temporarily used as a
Macy's furniture store while it renovated its
Union Square flagship in 1997. In May 1997,
Urban Shopping Centers, Inc., a
real estate investment trust, acquired a half-interest and management of the center. This was followed by Urban's own buyout by Rodamco North America N.V. (a European property firm primarily invested in the United States) in October 2000 and Rodamco's subsequent sale to a consortium including the
Westfield Group in January 2002. Westfield acquired its initial 50% stake in the center at this time and soon bought the rest.
Expansion In February 2003, Forest City, which had acquired redevelopment rights to the long-vacant Emporium store from Federated, reached an agreement with Westfield to jointly redevelop the two properties. The newly expanded mixed-use
Westfield San Francisco Centre opened on September 28, 2006. Designed by the Kohn Pedersen Fox architectural firm, with
Kevin Kennon as the Design Principal, the mall included
Bloomingdale's West Coast flagship store, a nine-screen
Century Theatres multiplex theater featuring 2 XD screens, a
Bristol Farms gourmet supermarket, and the Downtown Campus for
San Francisco State University in its 1.5 million+ ft² of space. The redevelopment cost $440 million. Only the front façade and landmark dome of the original structure were preserved; the rest of the structure was completely gutted and replaced. Upon completion of the project, Forest City became an equity partner and along with Westfield assumed responsibility for day-to-day management. In March 2009, it was announced that Westfield San Francisco Centre shopping center was named as one of nine finalists vying for the title of "World’s Best Shopping Center" as part of the
International Council of Shopping Centers Inc.’s inaugural "Best-of-the-Best" awards. Westfield San Francisco Centre ended up winning the "Best-of-the-Best" award for design and development; it was one of only four shopping centers in the world to win. In 2011, the San Francisco Police Department considered putting a substation in the mall to prevent rampant shoplifting. The Bristol Farms store closed on January 27, 2017. In the summer of 2021, a
Shake Shack opened in the former Bristol Farms space.
Decline and closure In June 2023, Westfield and Brookfield announced that, due to plunging post-pandemic sales, occupancy and foot traffic at the mall, they would stop making loan payments and cede the property to their lenders. The Century Theatres multiplex closed on June 15, 2023. In July 2023, the Westfield branding was removed from the mall, which was renamed
San Francisco Centre.
Nordstrom closed on August 27, 2023, leaving Bloomingdale's as the only anchor store, at which point the mall's occupancy level had fallen to 55%. Mayor
London Breed suggested that the mall could be redeveloped for another use, such as a
soccer stadium, while others suggested it be used as food halls,
pickleball courts, and animal shelters. In September 2023, the owners of the
American Eagle store filed a lawsuit claiming mall management had failed to "maintain the Common Areas at the mall which has poisoned public opinion" about safety. In October 2023, Gregg Williams, the principal receiver of Trident Pacific (a
receivership firm), was appointed by a judge to take possession, custody, and control of the mall. By November 2023, and into early 2024, many stores had begun to close at the mall. This included
LEGO, two-level
Adidas,
Hollister,
Aldo,
Madewell and sister chain
J.Crew, and
Lucky Brand. The mall's occupancy level fell to only 25%, and its valuation had plunged 75% from its 2016 level of $1.2 billion to only $290 million. On February 29, 2024, San Francisco Centre was renamed
Emporium Centre San Francisco, then in October, eight months after announcing the new name, management reverted to the original
San Francisco Centre name. Throughout 2024, more stores continued to close as a result of decline, this time
L'Occitane,
Sephora, American Eagle, and
Ted Baker. When American Eagle closed, with over three years remaining on its lease, it sued the mall's receivers, alleging that the building was not being maintained, leading to vermin and crime problems within the mall. The receiver threatened to countersue the store for breaking its lease. AE had already sued Westfield the previous year, alleging they had allowed the mall to decay as well. A foreclosure auction was scheduled for November 14. In January 2025, the mall's
Michael Kors store closed. Seven more stores closed in early April 2025, including luxury watch stores Rolex, Bucherer, Panerai and IWC Schaffhausen, as well as Sunglass Hut, Kate Spade and Coach. On January 21, 2025,
Macy's, Inc. announced that the Bloomingdale's anchor store would close. It closed in April 2025, leaving the mall without any anchor stores, rendering the mall a
dead mall. With the lack of foot traffic, the restaurants in the mall reported that
online food ordering and
food delivery made up more than a third of their business. The
APM Monaco jewelry store closed in April 2025, while the
Swarovski jewelry store and
John Varvatos clothing store announced their closures in May. A $625.6 million lien auction was originally set for June 17, 2025, in what would have been a fourth attempt to sell the beleaguered property. It was postponed to August 21. In August 2025,
The New York Times described the dying mall as "a national symbol of the city's pandemic-battered downtown". The
Times contrasted the decline of San Francisco Centre against the renaissance of
Stonestown Galleria on the other side of the city, and pointed to the mall's famous spiral escalator as a former symbol of its ascendancy that now stands as a symbol of its "downward spiral". It was soon after announced that
H&M would also be closing on January 11, 2026, leaving all of the original businesses from the 2006 renovation gone, as well as the property at a 95% vacancy rate. On January 14, 2026, Panda Express permanently closed, leaving the mall without any dining options. On January 20, 2026, an employee at the mall's final remaining tenant,
ECCO, confirmed that their store, along with the mall itself, would be permanently closing on January 26, with the remaining entrance from Powell Street Station being sealed off to customers. The mall closed two days early, on January 24, 2026. ==Layout==