Government Governments may use social media to (for example): • inform their opinions to public • interact with citizens • foster citizen participation • further
open government •
analyze/monitor public opinion and activities •
educate the public about risks and public health.
Law enforcement Social media has been used extensively
in civil and criminal investigations. It has also been used to search for missing persons. Police departments often make use of official social media accounts to engage with the public, publicize police activity, and burnish law enforcement's image; conversely, video footage of citizen-documented
police brutality and other
misconduct has sometimes been posted to social media.
U.S. Customs and Border Protection (also known as CBP) and the
United States Department of Homeland Security use social media data as influencing factors during the
visa process, and monitor individuals after they have entered the country. CBP officers have also been documented performing searches of electronics and social media behavior at the border, searching both citizens and non-citizens without first obtaining a warrant. Similarly,
Dubai has extensively relied on social media and influencers to promote tourism. However, Dubai laws have kept these influencers within limits to not offend the authorities, or to criticize the city, politics or religion. The content of these foreign influencers is controlled to make sure that nothing portrays Dubai in a negative light.
Business Many businesses use social media for
marketing,
branding,
advertising, communication,
sales promotions, informal
employee-learning/organizational development, competitive analysis, recruiting, relationship management/
loyalty programs, To exploit these opportunities, businesses need guidelines for use on each platform. Business use of social media is complicated by the fact that the business does not fully control its social media presence. Instead, it makes its case by participating in the "conversation". Business uses social media on a customer-organizational level; and an intra-organizational level. Social media can encourage entrepreneurship and innovation, by highlighting successes, and by easing access to resources that might not otherwise be readily available/known.
Marketing Social media marketing can help promote a product or service and establish connections with customers. Social media marketing can be divided into paid media, earned media, and owned media. Using paid social media firms run advertising on a social media platform. Earned social media appears when firms do something that impresses
stakeholders and they spontaneously post content about it. Owned social media is the platform markets itself by creating/promoting content to its users. Primary uses are to create
brand awareness, engage customers by conversation (e.g., customers provide feedback on the firm) and providing access to
customer service. Social media's peer-to-peer communication shifts power from the organization to consumers, since consumer content is widely visible and not controlled by the company.
Social media personalities, often referred to as "
influencers", are Internet celebrities who are
sponsored by marketers to promote products and companies online. Research reports that these
endorsements attract the attention of users who have not settled on which products/services to buy, especially
younger consumers. The practice of harnessing influencers to market or promote a product or service to their following is commonly referred to as
influencer marketing. In 2013, the United Kingdom
Advertising Standards Authority (ASA) began advising celebrities to make it clear whether they had been paid to recommend a product or service by using the hashtag #spon or #
ad when endorsing. The US
Federal Trade Commission issued similar guidelines. Social media platforms also enable
targeting specific audiences with advertising. Users of social media can share, and comment on the advertisement, turning passive consumers into active promoters and even producers. Targeting requires extra effort by advertisers to understand how to reach the right users. Advertising can even inspire
fanart which can engage new audiences.
Hashtags (such as #ejuice and #eliquid) are one way to target interested users. User content can trigger
peer effects, increasing consumer interest even without influencer involvement. A 2012 study focused on this communication reported that communication among peers can affect purchase intentions: direct impact through encouraging
conformity, and an indirect impact by increasing product engagement. This study claimed that peer communication about a product increased product engagement.
Politics Social media have a range of uses in
politics. Politicians use social media to spread their messages and
influence voters. Dounoucos et al. reported that
Twitter use by candidates was unprecedented during the
US 2016 election. The public increased its reliance on social-media sites for political information. Foreign-originated social-media campaigns attempt to influence political opinion in another country.
Activism Social media was influential in the
Arab Spring in 2011. However, debate persists about the extent to which social media facilitated this. Activists have used social media to report the abuse of
human rights in Bahrain. They publicized the brutality of government authorities, who they claimed were
detaining,
torturing and threatening individuals. Conversely, Bahrain's government used social media to track and target activists. The government stripped citizenship from over 1,000 activists as punishment.
Militant groups use social media as an organizing and recruiting tool.
Islamic State (also known as ISIS) used social media. In 2014, #AllEyesonISIS went viral on Arabic
X.
Propaganda Recruiting Science Scientists use social media to share their scientific knowledge and research on platforms such as
ResearchGate,
LinkedIn,
Facebook,
X, and
Academia.edu. The most common platforms are X and blogs. The use of social media reportedly has improved the interaction between scientists, reporters, and the general public. Over 495,000 opinions were shared on X related to science between September 1, 2010, and August 31, 2011. Science related blogs respond to and motivate public interest in learning, following, and discussing science. Posts can be written quickly and allow the reader to interact in real time with authors. One study in the context of climate change reported that climate scientists and scientific institutions played a minimal role in
online debate, exceeded by
nongovernmental organizations.
Academia Academicians use social media activity to assess
academic publications, to measure public sentiment, identify influencer accounts, or crowdsource ideas or solutions. Social media such as Facebook, X are also combined to predict elections via sentiment analysis. Additional social media (e.g. YouTube,
Google Trends) can be combined to reach a wider segment of the voting population, minimise media-specific bias, and inexpensively estimate electoral predictions which are on average half of a percentage point off the real vote share.
School admissions In some places, students have been forced to surrender their social media passwords to school administrators. Few laws protect student's social media privacy. Organizations such as the
ACLU call for more privacy protection. They urge students who are pressured to give up their account information to resist. Colleges and universities may access applicants' internet services including social media profiles as part of their admissions process. According to
Kaplan, Inc, a corporation that provides higher education preparation, in 2012 27% of admissions officers used
Google to learn more about an applicant, with 26% checking
Facebook. Students whose social media pages include questionable material may be disqualified from admission processes."One survey in July 2017, by the American Association of College Registrars and Admissions Officers, reported that 11 percent of respondents said they had refused to admit an applicant based on social media content. This includes 8 percent of public institutions, where the First Amendment applies. The survey reported that 30 percent of institutions acknowledged reviewing the personal social media accounts of applicants at least some of the time."
Court cases Social media comments and images have been used in court cases including employment law, child custody/child support, and disability claims. After an
Apple employee criticized his employer on
Facebook, he was fired. When the former employee sued Apple for unfair dismissal, the court, after examining the employee's Facebook posts, reported in favor of Apple, stating that the posts breached Apple's policies. After a couple broke up, the man posted song lyrics "that talked about fantasies of killing the rapper's ex-wife" and made threats. A court reported him guilty. Judges may consider
emojis into account to assess statements made on social media; in one Michigan case where a person alleged that another person had defamed them in an online comment, the judge disagreed, noting that an emoji after the comment that indicated that it was a joke. These social media lawsuits are one of several legal actions brought against social media giants. Independently, 33 state attorneys general, including South Dakota's, sued the same defendants for targeting teens with allegedly poor content, they allege. The defendants have said they are launching new safety tools and features to protect younger users. Currently, eight US states (Arkansas, California, Florida, Georgia, Louisiana, Mississippi, Ohio, and Tennessee) have enacted legislation that either bans minors from obtaining social media accounts outright or requires minors of certain ages to obtain parental consent in order to open accounts. ==Use by individuals==