The implementation of toll-free calling by assigning special telephone numbers for charging a destination party is implemented in many countries by various dialing prefixes in the local number plan. • In
Argentina, the prefix for toll-free numbers is "0800", followed by seven digits (the first three of them are fixed for each operator, so the user may know which carrier is serving the party they are calling). These numbers are called "0800"
(cero ochocientos) or
líneas gratuitas (free lines). There is also a local-rate service named "0-810" (cero ochocientos diez) where the calling party pays the fee for a local call and the called party pays for the long-distance fees. • In
Armenia, the toll-free prefix is "800" followed by a five-digit number. • In
Australia, the toll-free prefix is "1800" followed by a six-digit number. Calls are free from any landline and generally free from mobiles, although some mobile providers may charge their own fee. A fixed-cost fee (usually the cost of a local call) is payable by the caller to "1300" and "13" prefix numbers (followed by six and four digits respectively). • In
Austria, the prefix for toll-free numbers is also "0800", but only followed by six digits. They are commonly referred to as
null-achthunderter Nummern (zero-eight hundred numbers). • In
Azerbaijan, the prefix for toll -free numbers is 088, followed with seven digits. Toll Free calls are available both from mobile and landline phone operators. • In
Belgium, the prefix "0800" is used for toll-free numbers, followed by 5 digits. They are commonly referred to as
nul-achthonderd nummers (zero-eight hundred numbers) in Dutch,
numéros verts (green numbers) in French or "null-achthunderter Nummern" (zero-eight hundred numbers) in the German speaking area. • In
Brazil, the toll-free prefix is "0800". Although regular landline numbers in Brazil are 8 digits long, the toll-free prefix is usually followed by 7 digits, with 6 digits formerly common. Toll-free numbers in Brazil can be accessed from any telephone (by default) within the country, with many exceptions. They can only be accessed from outside Brazil by using a calling service (such as voice-over-Internet services or MCI Worldcom calling service) that accesses numbers from within the called country. Many toll-free numbers are not available from cell phones (usually blocked by the cell phone provider rather than by the provider of the toll-free number, in an effort to prevent low-price competition from calling card providers). Some toll-free numbers are not available from phones listed by the owner of the number, including many
payphones. There is no special name for the service and when such a number is advertised, there is usually a remark that the call is free. • In
Bulgaria, the toll-free prefix is "0800" followed by a five-digit number (up to now, only 1XXXX and 20ххх numbers have been allocated). These numbers are called
Зелен номер (green number) by
Vivacom and
Зелена линия (green line) by
A1. • In
Canada, toll-free numbers are drawn from the US SMS/800 database. A seven-digit number 310-xxxx (a true toll-free, can be called from anywhere in its home area code at local rates from certain, but not all, carriers) is available in
Bell Canada and
Telus territories. From a landline, these are free. From cell phones, airtime is not covered, but there are no long-distance charges. • In
Chile, the toll-free prefix is "800" followed by a six-digit number. These numbers are called
número 800 (800 number). These numbers cannot be accessed from abroad. • In
Colombia, toll-free numbers start with "018000". • In
Croatia, the prefix for toll-free numbers is "0800". • In the
Czech Republic, the toll-free prefix is "800". • In
Denmark telephone-numbers have eight digits. The toll-free numbers all begin with "80" followed by six further digits. • The
Dominican Republic is assigned specific 1800 exchanges in the
North American Numbering Plan; the 1-809-200-xxxx exchange is also free for domestic callers in that country. • In
Egypt, it starts with "0800" followed by a seven-digit number. Unavailable via cellphones. • In
Ecuador, it starts with "1800" followed by a 6-digit number. Some numbers have either regional or nationwide access. Calls from cellphones are only allowed by the
operator Alegro which charges a few cents for these calls. PORTA and
Movistar do not allow the service. • In
France the "0800" to "0805" prefixes are used for toll-free numbers. They are also known as
numéros verts (green numbers). • In
Finland, the toll-free prefix is "0800". • In
Germany, the toll-free prefix is "'0800" followed by a seven-digit number. The "0801" prefix is already reserved for future use. The prefix used to be "0130".
Deutsche Telekom calls these numbers "freecall 0800", most Germans refer to it simply as
null-achthunderter Nummern (zero-eight hundred numbers). • In
Georgia, the prefix for toll-free numbers is 0800 followed with six digits. Toll-free calls are available both from mobile and landline phone operators. • In
Greece, the toll-free prefix is "800" followed by a seven-digit number or "807" followed by a four-digit number, used for phone card services only. • In
Hong Kong, toll-free numbers have the "800" prefix. • In
Hungary, toll-free numbers have the "80" prefix. • In
Iceland, the toll-free prefix is "800", followed by a four-digit number. • In
India, the toll-free prefix is "1800", followed by a six or seven digit number. They are free of charge if called from a mobile phone or a land line. The "1860" prefix followed by seven digits is used for local-rate numbers. The calling party pays the local rate and the called party pays long-distance call charges (if any). • In
Indonesia, the toll-free prefix is "0800-1", followed by a six-digit number. • In
Ireland, 1800- numbers are freephones, with the 1800 71xxxx reserved for services that expect unusually high volumes of calls (e.g. radio station phone-in lines). • In
Israel, toll-free numbers are prefixed with "1800" followed by 6 digits (for local businesses); "180" or "189" followed by 7 digits usually refers to a free call to an overseas-operated calling center. The called party pays the charges for the call. As of 2012, calls from local cellular phone service providers to these prefixes are also free. Numbers prefixed with "1700" followed by 6 digits are local-rate numbers for the first 3–4 minutes, after which the charges for the remaining duration of the call are transferred to the receiving party (on a "shared cost" basis). • In
Italy, toll-free numbers are dialed with the "800" or "803" prefix and are commonly referred to as
numero verde (green number) or
linea verde (green line). The
numeri verdi used to begin with "1678" and later with "167". trade mark for free dial, often used in print advertising. • In
Japan, the prefixes "0120" and "0800" are officially assigned for toll-free numbers and are often referred to as or telephone numbers. These numbers are owned by
NTT Communications (NTT Com). Several telephone carriers also provide toll-free services under their own company prefixes such as "0077" (these prefixes are also used for other toll services; the prefix "0570" is officially assigned for
Navi Dial, a special toll service also operated by NTT Com). • In
South Korea, toll-free numbers are prefixed with "080" (not to be confused with "060" or "070", which are used for pay-per-call/pay-per-minute information services or digital home phone services). Not all numbers with the "080" prefix are toll-free when called from a mobile phone. • In
Latvia the prefix 8000-xx-xx is used for toll-free services. They are toll-free only when dialed from landlines, and charged the same as a land line when dialed from cell phones. • In
Malaysia the prefix is 1800. Free if calling from a land-line and VoIP only. Calling from mobile phone will be considered a local call, with varying charges depending on the mobile network providers. • In
Mexico the prefix is 800. • In
Nepal the prefix is 1660. • In
New Zealand, both "0800" or "0508" prefixes are referred to variously and interchangeably as "free phone" or "toll-free". Originally these "Oh-eight-hundred" numbers were provided by
Spark New Zealand and "0508" by rival company Clear (now
One NZ), although now both numbers can be provided by either company. Some older toll bar services designed to restrict toll calls (including long distance or calls to mobile phones) will also block calls to these free phone numbers, although this has become less common since the mid-1990s. A limited number of companies utilizing toll-free numbers will not accept calls from
mobile phones. Some other free phone services exist, such as "*555" ("star five five five"), which can be dialled from cellular phones to report traffic conditions and incidents of dangerous driving. • In the
Netherlands, the prefix "0800" is used for toll-free numbers. Calling 0800-numbers from fixed and mobile phones is free by law. UIFN's "00800" are generally free from fixed lines and charged for the airtime from mobile phones. UIFN access is not enforced by law, causing certain phone providers not to honor the standard. • In
Norway most telephone-numbers have eight digits (with some exceptions). Toll-free numbers all begin with "800", followed by five further digits. • In
Pakistan, toll-free numbers have the format "0800-xxxxx". • In
Paraguay, the prefix "0800" is used for toll-free numbers, followed by 6 digits. • In the
Philippines, the prefix for toll-free numbers is "1800" followed by either one, two, or four digits (examples include 8, 10, and 1888), and then by either a four- or seven-digit phone number. However, there are restrictions. Toll-free numbers are limited to the telephone network where the toll-free number is being handled. So, subscribers of a different telephone network company will not be able to call a toll-free number handled by a different telephone network. International toll-free numbers can only be accessed if the calling party is a PLDT subscriber. • In
Poland, toll-free numbers have the format "800 xxx xxx". There are also split-charge numbers in the format "801 uxx xxx" (caller's cost depends on the digit u) and "universal numbers" in the format "804 uxx xxx", where the caller is automatically connected to the nearest office (these numbers are toll-free if u=3). • In
Portugal, the prefix is "800" so the 9-digit number is "800 xxx xxx". It is referred as
chamada gratuita (free call) or as
número verde (green number). • In
Qatar, toll-free numbers have the format "800' xxxx". • In
Romania, toll-free numbers have the format "0800 xxx xxx". The service is referred to as
număr verde. • In
Russia, the prefix is "
8-
800", followed by 7 digits (8-800-XXX-XX-XX). • In
Serbia, the prefix "0-800", followed by a 6 or 7 digit number, is used. • In
Singapore, the prefix "1800" followed by a 7 digit number is used. Calling from a mobile phone network will be considered a local call and charges vary among service providers. • In
Slovakia, the toll-free prefix is "0800", followed by six digits. The local rate prefix is "0850". • In
Slovenia, the prefix "080" is used for toll-free numbers, followed by four more digits. • In
South Africa, the prefix "080", followed by 7 digits is used. It is referred to as a "toll-free" or "080" number (Afrikaans:
tol-vrye). • In
Spain, the "900XXXXXX" or "800XXXXXX" numbers are always toll-free (800 numbers are not usually used), "909XXXXXX" is used for dial-up Internet service and toll-free dialup Internet service (under subscription). Also "1002", "1004", "14XX", "15XX" and "16XX" are free and are used for the telecommunication providers call centers. • In
Sweden, the prefix is "020" or "0200" for toll-free numbers. (Additionally, 0800 is reserved for future use.) These numbers are unreachable from other countries. • In
Switzerland, the toll-free prefix is "0800"; it used to be "155". These numbers are called
grüne Nummer (German) /
numéro vert (French) /
numero verde (Italian), all meaning "green number". • In
Taiwan, the toll-free prefix is 0800-xxx-xxx or 0809-xxx-xxx, but not all Taiwanese mobile numbers can call toll free numbers. A toll-free subscriber can decide to restrict a number due to high per-minute mobile rates. This is cumbersome for the caller, who is told to dial another landline number, usually at the highest toll rate within the country as a mobile to landline call. Some small VOIP operators also cannot call toll free numbers. For example, 0701-xxx-xxx cannot call toll free numbers directly, but can call through a live operator by dialling "123" and have them redirect the call. • In
Thailand, for the Call Free, Free Call, Toll-Free, or Free Phone service, the format used is "1800-xxxxxx". Calls are free for all fixed line calls. Mobile carriers AIS and CAT (60+% of Thailand's subscribers) offer 1-800 service for cell phones. DTAC and True mobile providers currently do not, but it is expected they will offer the 1-800 service for subscribers by late 2009. • In
Turkey, the prefix for toll-free numbers is "0800". • In the
United Kingdom, modern freephone numbers start with 0800 or 0808, followed by a further 7 digits. Some older 0800 numbers still in use have a shorter number length. The former 0500 freephone number range was withdrawn on 5 June 2017. • In
Ukraine, toll-free numbers have the
"0800" prefix, followed by 2 digits for the carrier code, then 4 digits for the client number - i.e., 0 800 YYXXXX. Before October 2009, the "8800" prefix was used. • In
Vietnam, the prefix "1800" followed by a series of numbers, usually from 4 to 9 digits. All "1800" numbers are free of charge, but some of them cannot be dialled from all telephones. • In
Kosovo, the toll-free prefix is "0800" followed by 5 digits.
Australia Toll-free • Toll-free numbers in Australia are ten-digit numbers beginning with the prefix "1800". • 1800 numbers can also be found in Phonewords via an online auction. • For all types, the recipient business pays for incoming toll charges, either per call or at flat rates. • In some cases, 1800 numbers can be accessed from international lines. • Callers to an 1800 number are not charged a connection fee from a domestic fixed line. Calls from a mobile phone may incur charges depending on the provider. • The original prefix was 008. Such numbers were nine digits long. For example, the Crime Stoppers toll-free hotline was 008 333 000, sometimes (misleadingly) written as (008) 33 3000. Such numbers could be dialled from outside Australia, for example +61 08 333 0000
Local Rate numbers A system similar to 1800 numbering exists where 6 or 10 digit numbers prefixed with 13 (one-three), 1300 or 1301 (colloquially one-three-hundred) can be called at local call rates regardless of the caller's location. • Callers to a 13 number are charged a "connection fee" by their telephone provider. • 13 and 1300 numbers are often "smart routed" to the local outlet of chain stores or fast food premises. They may also be used by different companies in different regions. • 13 numbers, 1300 numbers and 1800 numbers are relocatable across Australia, and can be transferred between different telecommunications suppliers. • 13 numbers are a premium number scheme, subject to charges from the
Australian Communications & Media Authority (ACMA) of approximately $10,000 per annum collected by the supplying carrier. • Premium numbers, such as those that spell a word using keypad letters, are regularly auctioned by the ACMA.
Mobile telephones • Mobile callers are charged to phone a 1300 number or 1800 number, usually at their normal per minute rate, but sometimes at predatory rates. These expensive numbers can be decoded to ordinary landline and organisations usually offer a landline number on their websites, though it may be hard to find. • Smart routed 1800 or 13(00) numbers are sometimes not available from mobile phones as owners of the numbers may bar incoming calls from mobile devices due to higher call charges associated with such calls.
Canada In addition to NANP toll-free numbers, carriers
Bell Canada and
Telus offer 310- numbers that can be accessed at local-call prices as
shared-cost service (free from landlines, incurs local airtime charge from mobiles and local price from
payphones). There are a few special mobile-only numbers (like *CAA to call the
Canadian Automobile Association) which are free from cell phones, these are actually
vertical service codes.
China • Calling an 800-number is free of charge. Calling a 400-number incurs a local access charge. • 800-numbers are accessible only to land-line subscribers, while 400-numbers are accessible to all land-line and mobile users.
800-toll-free numbers 800 toll-free numbers are commonly called "800 免费电话". The official name is "被叫集中付费业务" (called party collect paid service), which means the cost of the call is borne not by the caller but by the party receiving the call. • 800-toll-free numbers in China are ten-digit numbers beginning with "800". There is no prefix before "800". • 800-toll-free numbers are not accessible to mobile network subscribers and some land-line subscribers. For instance China Tietong Telecom land-line users cannot access 800 numbers.
400-toll-free numbers • 400-service is called "主被叫分摊付费业务" (calling party and called party split-paid service), which means the calling party pays for the local access fee and the called party pays the toll (long distance) fee. • 400-toll-free numbers in China are ten-digit numbers beginning with "400". • 400-toll-free numbers can be accessed by all fixed-line and mobile phones. • Callers have to bear local access charges from their service providers. • 400-toll-free numbers with prefix "4001" are international toll-free numbers which can be routed to destination numbers inside or outside China. 400 toll-free numbers with prefix "4000", "4006", "4007" or "4008" are national toll-free numbers which can be routed to China destination numbers only.
Netherlands The introduction of 0800/0900 numbers in the Netherlands in 1986 has led to significant growth of
call centres and an increase in outsourcing. Originally, free telephone numbers in the Netherlands started with either the 06-0, 06-4 or 06-3000 prefix. Most 0800-numbers cannot be called from abroad, and only few can be called from the
Caribbean Netherlands (by dialing 0031800). 088-numbers are shared-cost; from landlines, the caller pays only the costs for a local call, whereas the receiver pays the rest.
United Kingdom In the
United Kingdom, toll-free telephone numbers are generally known as "freephone" numbers (British Telecom numbers use the previously trademarked term
Freefone) and begin with the prefixes 0800 or 0808. The most commonly used prefix is 0800, first used in November 1985. Additionally, numbers in the range are reserved for not-for-profit helplines, through a scheme negotiated by the Helplines Partnership (now known as the Helplines Association). Since 1 July 2015, all 0800 and 0808 numbers have been free to call from landlines and mobile phones alike. Most mobile phone operators had charged for such calls previously, with
Orange being the final major network to introduce such charges during December 2005. Certain helplines, such as those in the 0808 80x xxxx series had remained free from most networks on a voluntary basis and some niche operators, such as
Giffgaff always offered freephone calls at no charge. The UK mobile operators offer an alternative product to organisations who wish to provide toll-free services - 5-digit
voice short codes which are sold through mobile aggregators. 0500 numbers, introduced by Mercury Communications (later known as
Cable & Wireless, now Vodafone) in 1982, were also freephone numbers (known as "FreeCall"), but were officially withdrawn by Ofcom on 3 June 2017. A three-year transition period prior to that had allowed existing subscribers to migrate to matching 080 85 numbers with the same final 6 digits as before. While the numbers had been portable, the 0500 range had been closed to new allocations since 1997/98. 0500 numbers had six more digits after the prefix. 0800 numbers can have six or seven digits after the prefix. 0808 numbers have seven digits after the prefix. Freephone numbers in the range to are blocked out by
Ofcom for use as
fictitious telephone numbers.
United States Toll-free numbers in the
North American Numbering Plan (NANP) are commonly called "800-numbers" after the first
area code assigned for the service. Today, several prefixes are used: 800 (since January 1, 1966), 888 (since March 1, 1996), 877 (since April 4, 1998), 866 (since July 29, 2000), 855 (since October 9, 2010), 844 (since December 7, 2013), and 833 (since June 3, 2017). Area codes reserved for future expansion of the service include 822, 880 through 887, and 889. The original
Wide Area Telephone Service (WATS) is obsolete. North American toll-free numbers are controlled by an
intelligent network database (
SMS/800) in which any toll-free number may be directed to any geographic telephone number under the control of any of various
RespOrgs.
Direct inward dialing and
toll-free number portability are supported; various providers offer gateways which receive free phone calls on PRI lines and deliver them to
voice over IP or
pager users. Toll free numbers usually capture the telephone number of the caller for billing purposes through
automatic number identification, which is independent of
caller ID data and functions even if caller ID is blocked. ==Universal International Freephone Service==