Components or subsystems of WfMS can be categorized into the following categories: • Routing system (traffic policemen) ::This is the basic function of a WfMS. It conduces to the
routing of the flow of information or document flow, it transmits the information from one work item to the next one. This feature will not respond to exceptional circumstances. • Distribution system (cox) ::This function is an expansion. It detects exceptional circumstances and transmits the information to designated work positions. With a dynamic assignment, it can assign new tasks to underworked positions, to achieve a continuation or a balance of workload within the workflow. • Coordination system (foreman) ::This function coordinates concurrent activities to prevent resource conflicts or priority conflicts. • Agent system (labourer) ::This function performs automated legwork, relieving the executing instance of operations that require no decision-making. • Assistant system (expert) ::This feature extends the previous features to a process adjustment instance and for proposals for further actions. The basics involve methods of
artificial intelligence. ==Functional categorization==