E-commerce and retail service platforms Campus in Hangzhou, headquarters for Alibaba's B2B service|alt= Buyers who visit Alibaba.com are looking to purchase wholesale from thousands of product categories. Alibaba.com later became the world's largest online B2B trading platform for small businesses as of 2014. Alibaba.com has three main services: the English language portal Alibaba.com, which handles sales between importers and exporters from nearly all countries, the Chinese portal 1688.com, which manages domestic B2B trade in China, and
AliExpress.com, a global consumer marketplace. Alibaba.com went public at the Hong Kong Stock Exchange in 2007, and was delisted again in 2012. Two years later in 2014, Alibaba.com was privately held again following a $2.5 billion buyback. In 2013, 1688.com launched a direct channel that was responsible for $30 million in daily transaction value. In 2003, Alibaba launched Taobao Marketplace (淘宝网), offering a variety of products for retail sales. Taobao grew to become China's largest
C2C online shopping platform and later became the second most visited website in China, according to
Alexa Internet. Taobao's growth was attributed to offering free registration and commission-free transactions using a free third-party payment platform. Advertising made up 75 percent of the company's total revenue, allowing it to break even in 2009. In 2010, Taobao's profit was estimated to be ¥1.5 billion (US$235.7 million), which was only about 0.4 percent of their total sales figure of ¥400 billion (US$62.9 billion) that year, way below the industry average of 2 percent, according to iResearch estimates. In April 2008, Taobao introduced a spin-off,
Taobao Mall (淘宝商城, later Tmall.com), an online retail platform to complement the Taobao C2C portal, offering global brands to an increasingly affluent Chinese consumer base. It became the eighth most visited web site in China as of 2013. In 2012, Tmall.com later changed its Chinese name to Tianmao (天猫, "sky cat"), reflecting Tmall's Chinese pronunciation. In March 2010, Taobao launched the group shopping website Juhuasuan (聚划算), offering "flash sales", which are products that are available at a discount for only a fixed time period. In October 2010, Taobao beta-launched eTao, a
comparison shopping website that offers search results from mostly Chinese online shopping platforms, including product searches, sales and coupon searches. According to the Alibaba Group web site, eTao offers products from Amazon China,
Dangdang, Gome,
Yihaodian,
Nike China, and Vancl, as well as Taobao and Tmall. In 2010, Alibaba launched AliExpress.com, an online retail service made up of mostly small Chinese businesses offering products to international online buyers. It is the most visited e-commerce platform in Russia. It allows small businesses in China to sell to customers all over the world, resulting in a wide variety of products. It might be more accurate to compare AliExpress to eBay, though, as sellers are independent; it simply serves as a host for other businesses to sell to consumers. Similar to eBay, sellers on Aliexpress can be either companies or individuals. It connects Chinese businesses directly with buyers. The main difference from Taobao is that it's aimed primarily at international buyers, mainly the US, Russia, Brazil and Spain. In 2012, Alibaba instituted its Public Dispute Resolution Center, which crowdsources buyers and sellers to vote on transactional rules and decide the outcome of disputes on the platform. On 23 June 2015, Alibaba announced that it is selling 11 Main to OpenSky, an online-marketplace operator based in New York. warehouse in
Cabuyao, Laguna, Philippines during the company's 11.11 sale promotion in 2018. Lazada Group is a subsidiary of Alibaba Group and Alibaba co-founder
Lucy Peng Lei is CEO of the company. In February 2015, Alibaba invests US$590 million in
Meizu, acquiring an undisclosed minority stake. In 2016, Alibaba acquired control of Singapore-based e-commerce platform
Lazada. Fliggy set the target audience as the younger generation and it strives to become a one-stop service when they plan their trips, particularly in overseas travel. On 7 August 2017, Alibaba Group and
Marriott International hotel group announced a comprehensive strategic co-operation. Two companies will set up a joint venture company. Through the docking technology system and the superiority resources, Fliggy has Marriott hotel flagship store. It has the same function with Marriott Chinese website and Marriott mobile app to create the best global travel experience for consumers. In 2016, the
Office of the United States Trade Representative added Taobao back onto a list of notorious counterfeit platforms that includes the likes of torrent site
The Pirate Bay. Alibaba denied wrongdoing and filed two lawsuits against the counterfeiters , but brands whose sales have been affected by the counterfeit products accused Alibaba of not doing enough. In 2017, Alibaba started opening a chain of supermarkets, named Freshippo (or Hema; 盒马), as part of the company's "new retail strategy," where customers can either order in the store or online for delivery in under 30 minutes. It offers a mobile app that recommends customers products based on data analytics. In addition, customers can have their groceries cooked to eat in the food court of the supermarket. In October 2018, it was reported that Alibaba's Koubei have merged with online food delivery service platform
Ele.me into a new local life service subsidiary. However, the newly formed Alibaba Local Life Service entity experienced major competition from local service giant
Meituan, which is backed by
Tencent, leading to rumours of planned layoffs in 2022. In September 2019, Alibaba announced it would acquire Chinese e-commerce platform Kaola from
NetEase for around . In October 2020, Alibaba agreed to pay US$3.6 billion to take control of China's biggest hypermarket operator Sun Art (SEHK: 6808) from French billionaire
Mulliez family. The deal doubled the group's stake in the hypermarket chain with a total ownership of 72%.
Gold Supplier membership Alibaba.com offers a paid Gold Supplier membership to try to ensure that each seller is genuine; sellers' Gold Supplier status and the number of years it has been held are displayed. The supplier verification types and checks are listed on Alibaba.com's website, with more stringent checks for sellers outside China. While the majority of suppliers are reported to be genuine, there have been many cases of sellers, some with Gold Supplier status, seeking to defraud unsuspecting buyers. In February 2011, controversy ensued when Alibaba's corporate office admitted that it had granted the mark of integrity of its "China Gold Supplier" program to at least 2,000 dealers that had subsequently defrauded buyers; the firm's share price dropped "abruptly" after the announcement. A statement from the firm reported that Yan Limin, the general manager of Alibaba.com at the time, had been dismissed in March for "misconduct"; Phil Muncaster of UK's
The Register additionally reported that "a further 28 employees had been involved in dodgy dealings". As
The Economist noted, the company's response has conflicting components: Alibaba's promulgated view that its corrective actions indicate its commitment to quality and integrity (where it contrasts itself with other scandal-associated Chinese business sectors),
versus a damage control view suggesting that the subscription-driven, third-party verified "China Gold Supplier" program was endangered by diminished trust in its endorsement system, removing the incentive for global buyers to choose Alibaba as their business-to-business service, thus more broadly endangering Alibaba through impact on its brand and capabilities (the latter via the "defenestration of senior people").
Smart logistics In 2013, Alibaba and six large Chinese logistics companies (including SF Express) established a company called
Cainiao for delivery of packages in China. This network gradually grew to 14 local logistics companies in 2014. In 2016, Alibaba's
Taobao and
Tmall, two of the world's largest and most popular online retail marketplaces, achieved a total transaction volume of 3 trillion yuan (US$478.6 billion). The company aims to double the transaction volume to 6 trillion yuan by 2020. , Taobao reached 580 million
monthly active users, while Tmall achieved 500 million monthly active users. It is also rapidly expanding its e-commerce network abroad. Alibaba has also announced that it will invest 100 billion yuan over five years to build a global logistics network, underpinning an aggressive overseas expansion, and demonstrating Alibaba's commitment to building the most efficient logistics network in China and around the world. It is investing a further 5.3 billion yuan in
Cainiao Logistics to boost its stake to 51 percent from 47 percent. The investment would value Cainiao, a joint venture of top Chinese logistics firms, at around US$20 billion. Alibaba uses
Cainiao software at its Belgian-European sales hub. The software is able to access data about retailers, products, transport details and flows, a person familiar with the company's IT systems told the British newspaper
Financial Times. Chinese companies are legally obliged to pass on their data to China's authorities and security services. The Belgium
State Security Service is monitoring the hub in Lütich because of this fact and possible
espionage. According to the
Financial Times, Cainiao denied suggestions of wrongdoing, noting that the firm operates in compliance with relevant laws and regulations. According to the
Reuters, Alibaba Group Holding Ltd has divested its logistics arm for $8.5 billion to a consortium led by investment firms
Boyu Capital and
Primavera Capital Group.
Cloud computing and artificial intelligence technology In conjunction with the company's 10th anniversary, Alibaba launched
Alibaba Cloud in September 2009, aiming to build a cloud computing service platform, including e-commerce data mining, e-commerce data processing, and data customization. and Dubai. In July 2014, Alibaba Cloud entered into a partnership deal with Inspur. Alibaba Cloud is the largest high-end cloud computing company in China. In 2009, Alibaba acquired HiChina, the largest domain registration service and web hosting service company in China, and built it into Alibaba Cloud. On 28 July 2011, Alibaba Cloud released
AliOS (formerly
Yun OS and
Aliyun OS), a
Linux distribution designed for mobile devices. In the 2017 Computing Conference in Hangzhou, Alibaba launched
AliGenie, a China-based open-platform intelligent personal assistant. It is currently used in the
Tmall Genie smart speaker. In 2018, Alibaba's Wanli Min presented
City Brain, a technology geared towards urban solutions such as streamlining traffic, detecting accidents and improving transport efficiency. China's government designated Alibaba as one of its "AI
champions" in 2018. On 25 September 2019, Alibaba announced an
AI accelerator called the Hanguang 800. The Hanguang 800 contains 17 billion transistors built with a
12 nm process and was designed by T-Head and DAMO Academy (Alibaba's research team). Alibaba claim it is capable of 78,563 images per second (IPS) inference and 500 IPS/W in ResNet-50. Alibaba plans to lease Hanguang 800 cloud usage. In April 2023, Alibaba revealed its plans to release
Tongyi Qianwen, a
ChatGPT-like chatbot. Its name means "seeking an answer by asking a thousand questions". The company plans use Qwen in various business operations through existing services like DingTalk and Tmall Genie. The company received at least 200,000 requests from various businesses to join its beta testing program. Alibaba is also integrating Tongyi Qianwen into a digital assistant called Tingwu. Tongyi Tingwu, the AI-powered assistant, can analyze multimedia content and generate a text summary from video and audio files. In November 2024, QwQ-32B-Preview, a model focusing on reasoning similar to OpenAI's
o1, was released under the
Apache 2.0 License, although only the weights were released, not the dataset or training method. This model, developed by Alibaba's Qwen team, can process prompts up to 32,000 words long and features a unique self-fact-checking mechanism that allows it to solve complex logic puzzles and mathematical problems. The model is not without limitations, as it may unexpectedly switch languages, get stuck in reasoning loops, and struggle with common sense reasoning. Notably, the model is available under an Apache 2.0 license on Hugging Face, making it commercially accessible, though only certain components have been released. Its development comes amid growing skepticism about traditional AI scaling laws and represents a new approach to AI reasoning that involves giving models more processing time to complete tasks. In April 2025, Alibaba Cloud release Wan 2.1-FLF2V-14B Artificial Intelligence Video Generation Model under Apache license.
Surveillance of Uyghurs In December 2020,
The New York Times reported that Alibaba had developed and marketed facial recognition and surveillance software configured to detect
Uyghur faces and those of other
ethnic minorities in China. Alibaba responded that they "do not and will not permit our technology to be used to target or identify specific ethnic groups" and that it was "dismayed to learn" that its Alibaba Cloud subsidiary had developed this feature, defending that the technology was developed "in a testing environment" and that it "was not deployed by any customer." However,
IPVM reported in December 2020 that Alibaba refused to provide any proof the Uyghur recognition feature was just a "test" or "trial" and that Alibaba's own website showed Uyghur recognition as a live feature. It also provides the online digital distribution service 9Apps, which hosts downloadable content and applications. In March 2014, Alibaba agreed to acquire a controlling stake in
ChinaVision Media Group for $804 million. The two firms announced they would establish a strategic committee for potential future opportunities in online entertainment and other media areas. The company was renamed Alibaba Pictures Group (SEHK: 1060). In March 2015, Alibaba Group launched
AliMusic as its music division. Xiami Music and Tiantian Music are two of music streaming APP owned by AliMusic. AliMusic named
Gao Xiaosong as the chairman and Song Ke as chief executive officer in July 2015. In 2017, Tencent Music has expected $10bn IPO by signing a rights deal with Alibaba, strengthening its position within the important Chinese market. Under the terms of the deal Alibaba will gain the right to stream music from international labels such as
Sony Music,
Universal Music Group and
YG Entertainment, which already have exclusive deals with Tencent, in return for offering to its catalogue from
Rock Records,
HIM International Music and so on. In April 2014, Alibaba and
Yunfeng Capital, a private equity company controlled by Alibaba's founder, Jack Ma, agreed to acquire a combined 18.5 percent stake in
Youku Tudou, which broadcasts a series of popular television programs and other videos over the Internet. Alibaba acquired a stake in Youku Tudou for $1.22 billion in 2014. In its 2023 financial report, Alibaba disclosed a $1.2 billion impairment charge related to losses incurred by Youku. Since restructuring in March 2023, the Digital Media and Entertainment Group has been led by Fan Luyuan as CEO. In June 2025, Alibaba Pictures Group officially changed its name to Damai Entertainment Holdings Limited. Its business has expanded from film to a diversified ecosystem including performances, IP commercial derivatives, TV series, artist management, and ticketing platforms. In April 2026, Alibaba launched an artificial intelligence model for game development and video generation, part of its broader efforts to expand its AI offerings and compete with rivals such as
Tencent.
Internet services In 2004, the Alibaba Group released Aliwangwang, an instant messaging software service for interactions between customer and online sellers. By 2014, there are 50 million Aliwangwang users, making it the second-largest instant messaging tool in China. In October 2013, the Alibaba's chairman Jack Ma announced that the Alibaba Group would no longer use Tencent's messaging application
WeChat, and would henceforth promote its own messaging application and service, Laiwang. In April 2014, Alibaba Group and
UCWeb, a Chinese provider of mobile internet software technology and services, launched
Shenma (神马), a mobile-only search engine, as part of a joint venture. Later in June, the Alibaba Group acquired UCWeb, with an international product portfolio that includes a mobile browsing service (UC Browser), app and game distribution platforms (9Apps and 9Game), a mobile traffic platform (UC Union) and
UC News that primarily caters to all types of news in the India market (as an aggregator) among others. Alibaba's Y Projects Business Unit developed the
Xuexi Qiangguo app, which is used to teach
Xi Jinping Thought and other aspects of the
history and
ideology of the Chinese Communist Party. In 2014, Alibaba Group founded
DingTalk, an enterprise communication and collaboration platform. Also known as Ding Ding, the app was developed as part of efforts to compete with rival Tencent's WeChat. DingTalk is managed by Alibaba's cloud computing division.
Yahoo! China In October 2005, Alibaba Group formed a strategic partnership with Yahoo! and acquired Yahoo! China, a Chinese portal previously launched on 24 September 1999 that focuses on Internet services like news, email, and search. In April 2013, Alibaba Group announced that, as part of the agreement to buy back the Yahoo! Mail stake, that it would suspend technological support for China Yahoo! Mail service and begin migration of Yahoo! China Mail accounts. Several options were offered to users to make the transition as smooth as possible, and Yahoo! China users had four months to migrate their accounts to the Aliyun mail service, the
Yahoo! Mail service in the United States, or to another third-party e-mail provider of the user's choice. Yahoo! China closed its mail service on 19 August 2013. E-mails sent to Yahoo! China accounts could be forwarded to an Alimail box until 31 December 2014. Users were also allowed to transfer e-mail accounts to yahoo.com or any other e-mail service. It is estimated there are no more than a million users with Yahoo! Mail for China and chances are they also own other e-mail accounts.
FinTech and online payment platforms In 2004, the Alibaba Group launched Alipay, a third-party
online payment platform. It also provides an
escrow service, in which buyers can verify whether they are happy with goods they have bought before releasing money to the seller. As Alipay's popularity increased, it became accepted by Chinese regulators. In 2011, Alipay obtained a license to become one of the first licensed non-financial institutions to conduct payment operations. In 2013, Alipay launched a financial product platform called Yu'ebao (余额宝). Alipay partnered with the
Tianhong Asset Management to launch it to the general public. One of the factors for Alibaba's success in this platform is the company's payment system, which can handle simultaneous transactions with credit card,
debit card, Alipay,
Quick-pay, and
online banking. Ant Financial was ranked sixth in Fortune's
Change the World list, recognized for the environmental impact of its
Ant Forest, the world's largest platform for tracking individuals' carbon footprints. In 2018, Ant Financial was the highest valued
fintech company in the world, and the world's most valuable
unicorn (start-up) company, with a valuation of US$150 billion. In August 2020, Ant Financial, a subsidiary of Alibaba, launched the IPO program, valued at US$200 billion.
Others In 2014, Alibaba and
Yunfeng Capital, a private equity firm, launched
Alibaba Health when the two companies bought a 54% stake in
CITIC 21CN for HK$1.33 billion (US$171 million). It is listed on the
Hong Kong Stock Exchange as . It positions itself as a pharmaceutical e-commerce business and medical services. In the same year, Alibaba acquired Chinese map supplier
AutoNavi. In April 2015, the group also reached an agreement to transfer its online B2C pharmacy, Tmall Medical (yao.Tmall.com), to AliHealth. The integration provides consumers a wide range of pharmaceutical and health products available in China. In 2015, Alibaba later launched its Shanghai-based sports division, AliSports, after a consolidation of some of the parent company's existing business units. The new company's operations encompass television and digital sports rights, event operation, venue commercialization, copyright, media, business development, gaming, and ticketing. The company announced a Champion of Champions
rugby sevens tournament in 2017, to be played in Shanghai for the highest prize money ever offered in the sport. In December 2015, Alibaba agreed to acquire the
South China Morning Post and other media assets belonging to the group for a consideration of $266 million. Although Alibaba promised editorial independence, vice-chairman
Joseph Tsai said that Alibaba believes that "the world needs a plurality of views when it comes to China coverage. China's rise as an economic power and its importance to world stability is too important for there to be a singular thesis." The acquisition attracted media concerns over what this would mean for the newspaper's coverage. Other subsidiaries of Alibaba include Hangzhou Ali Venture Capital and Alibaba Entrepreneurs Fund. Hangzhou Ali Venture Capital (杭州阿里创业投资) is a company 80% owned by
Jack Ma and another manager of Alibaba. For regulatory purpose, Alibaba Group did not own the company directly, but by
pleading. It was considered as a subsidiary and/or consolidated entity of Alibaba Group. Ali Venture Capital is a shareholder of
Beijing Enlight Media and a
domestic shareholder of
China Unicom. The Alibaba Entrepreneurs Fund is a non-profit making initiative launched by Alibaba Group in 2015. Alibaba also has invested in more than ten startups in Hong Kong including DayDayCook,
GoGoVan, WeLend and
Qupital. In 2019, Alibaba launched China-Russia flights in collaboration with
Russian Post to assure fast shipping of products. Alibaba owns the app Feizhu, which is a platform on which companies can sell
tourism services such as day trips or cultural activities to Chinese consumers. When Alibaba acquires shares in other businesses, it generally seeks to acquire a controlling stake and maintain control over the business operations. ==Corporate governance==