Ticketing with the ticket machine and CCTV warning Luas tickets are purple in colour and credit card sized. They bear a
magnetic stripe on the back although this is not used on Luas. Uniquely among Dublin's public transport, tickets are not checked upon boarding trams; instead, a
proof-of-payment system is used. Ticket machines operate at every Luas stop and these are the only source of single-journey and return tickets. They also sell 1-day, 7-day and 30-day tickets, valid in either some or all the fare zones, for adults, children and students. Combi tickets valid on Dublin Bus and Luas are no longer on general sale, but can be purchased as commuter tickets via the "Taxsaver" scheme, as can various other combinations of bus, Luas, and
Iarnród Éireann commuter train service. Certain ticket combinations are not possible (for example a one-day student ticket), and tickets can only be valid from the stop at which they are purchased and must commence their validity within 90 minutes, valid until a specific time shown on the card. Certain tickets require the user to hold an ID card and write the number on the ticket, to prevent the ticket from being transferred to another person. Ticket machines accept card payments (by
American Express,
MasterCard, or
Visa) and have a weekly limit of €150 (upper limit changed from €50 per transaction to €150 per week in January 2012 after upgrading all POS terminals to have a PIN keypad). Formerly €5 was the minimum amount which could be paid via card, but this limit has since been removed. Student tickets can be loaded to a Student Leap card, issued upon verification of student status. No other form of student identification is accepted on Luas. Tickets cannot be purchased on board the trams. Passengers encountered by a ticket inspector and not in possession of a valid ticket or validated Leap card are issued a fine (referred to as a standard fare) of €100, reduced to €45 for prompt payment. Non-payment within 28 days may result in prosecution. The lines are divided into 10 zones, five for the green line and four for the red, plus a shared central zone. Most passengers use a Leap card, for which travel within a single zone is charged as a "short journey", with any longer trips charged at a flat fare for 90-minutes travel, including transfers onto bus and train services in the Dublin zone. Paper single and return tickets charge varying fares depending on the number of zones crossed. When the network opened, it was necessary to walk some distance or take another form of transport to connect between the two lines, but nowadays there is a short walking connection between O'Connell - GPO or Marlborough Street on the green line and Abbey Street on the red line.
Smartcard In March 2005, a
smartcard for Luas was launched. The smartcard was phased out following launch of the integrated
Leap Card which is further detailed below. The final day of Luas Smartcard operations was on 30 September 2014. The Luas smartcard allowed travellers to pay for travel on the Luas network. Credit was pre-loaded onto the smartcard at ticket machines by cash, debit card or credit card, with a minimum top-up of €5 and a maximum credit on the card of €100, and the customer had to validate the card using readers on the platform before boarding the tram and then again after exiting the tram. This is still referred to as 'tag-on' and 'tag-off' on the current Leap Card system. A smartcard could be purchased at a Luas ticket agent or online. The card cost €10, which included a €3 non-refundable charge for the card, €3 of credit and €4 for a fully refundable 'reserve fund' which allowed travel even if there was insufficient credit on the card for the journey. The card had to be topped up before another journey could be taken. Smartcard fares were slightly cheaper than standard single and return fares from ticket machines. For example, a journey within a single zone cost €1.25 with the card, compared to €1.50 (€1.60 during peak time) single with a paper ticket, or €2.80 return. Daily, 7-day and 30-day tickets generally worked out cheaper, unless used only rarely. Luas smartcards were unable to store multiple-journey tickets and these tickets were issued on paper only until May 2014, since all tickets have been loaded onto the new Leap Cards. Until January 2012 there were three different smart-card systems in Dublin: the Luas smart-card, the
Dublin Bus prepaid Smartcard system for day-cards or longer and the smart-card for commuter trains and the
DART which is -as the Luas card- a per journey tag on/off card but not compatible with Luas cards. The "Leap Card" smartcard has functionality that it caps the daily and weekly spend to ensure Leap Card holders do not pay more than they would have had they bought day, weekly, or monthly tickets. This functionality had been enabled on Luas and DART services. As of 2017, the National Transport Authority reported the number of Leap Card users was 2.5 million.
Free travel Irish residents receiving the following Social Welfare payments are provided with a Public Services Card with yellow "FT" in the top right-hand corner, which functions as a smart card in the same way as a Leap Card, but allows free travel: • Pension (senior citizens over 66) • Disability Allowance (persons with a disabling medical condition lasting longer than a year approved by a
general practitioner, a departmental medical officer or a departmental welfare officer) • Carers Allowance Certain claimants may also receive free travel for a spouse or for any adult companion. Visitors to Ireland are not in-scope of the free travel scheme. The free travel system was created by Ministerial Order (not an Act of the
Oireachtas as with many such schemes) by then Minister for Health, Charles J Haughey in the late 1960s and is considered a '
third rail' politically.
Hours of operation and frequency Trams operate from 05:30 to 00:30 Monday to Friday. On Saturday services run from 06:30 to 00:30, while on Sundays it is only from 07:00 to 23:30. Public holidays are the same as Sundays, except trams run until 00:30. Services run at regular intervals, from every 4–5 minutes during peak times to every 15 minutes late at night. During the Christmas season (from early December to the last weekend before Christmas), a night service runs on Luas during Friday and Saturday nights (as well as on New Year's Eve), with the last trams departing the city centre at 03:30. However, fares are priced at a premium of €5 single (€4 on Leap Cards).
Night Luas In 2016 while Dublin Bus was considering plans for the rolling out of its
24-hour bus service, a spokesperson for Transdev revealed that the company had looked at extending the Christmastime 'Night Luas' to operate every weekend of the year, but that "realistically, the demand for services is just not there [and that] the service just wouldn’t be financially viable." In June 2022, Transport Minister Eamon Ryan asked the National Transport Authority to again re-examine the prospect of running Luas services on a 24-hour basis. The NTA responded by saying that a significant extension of the tram system was "not something that should be progressed at this point" noting that essential maintenance on the tram system - such as on its overhead cable systems, overhead line equipment and rail works - can only be carried out when all trams are out of service.
Accessibility The low floors and wide spaces of the Citadis trams mean that wheelchair users can easily board. All stops have also been designed with ramps, to allow easy access. Several have lifts, such as Kilmacud and
Dundrum on the Green Line, while Connolly Station has escalators that connect the Luas stop to the main station building. The website for Luas also has an accessibility newsletter.
Safety Before Luas was launched, a Safety Awareness Day was held in Dublin city centre. Thousands of reflective armbands were distributed to pedestrians and cyclists, in order to ensure their visibility for tram drivers. This policy seems to have worked as Luas has been described as being "one of the safest transport systems in the world". Both trams and stops are monitored using CCTV 24 hours a day from the central control room, located in the Red Cow Depot. Before Luas was launched, it was feared that the tram system would lead to a high number of fatal accidents. As of 2022, however, there have been approximately 10 fatalities. There have been many occurrences of cars striking trams, mainly caused by motorists breaking red lights. On 16 September 2009, a Luas collided with a Dublin Bus at the O'Connell Street-Abbey Street Junction. In the collision, 22 people were injured, three of them seriously, including the tram driver. Early investigations suggested that the bus had the green light to move, and that the Luas must have had technical problems. The Luas driver was later charged with dangerous driving, causing harm and operating a tram in a manner which posed risk to others. He was subsequently acquitted of dangerous conduct by the Dublin Circuit Criminal Court.
Security Security on Luas trams, platforms and facilities is provided directly by Transdev. Luas Security Officers patrol the system to counter anti-social or other incidents, and intervene in incidents prior to the arrival of the
Gardaí. Luas Security Officers wear tactical uniforms and stab-resistant body vests. == Incidents and criticism==