Mouchel provided managerial, commercial and technical expertise to clients in the public sector and regulated industry, and to a lesser extent the private sector. Clients employed Mouchel to assist with strategy, services, and both people and asset management. Operations included highways, water, property, housing, education, management consultancy and 'business process outsourcing' in a wide range of disciplines. According to
New Civil Engineer magazine's
Consultants File 2011, Mouchel was then the second largest provider of UK public sector outsourced services and the second largest technical consultant in roads in the UK.
Business process outsourcing Mouchel's
business process outsourcing 2010 - 2014 Manchester operated Citibank to Opus Mastercard transfer, business works with local authority clients in the UK to operate back-office support services. Its key partnerships are with
Bath & North East Somerset Council,
Lincolnshire County Council,
Middlesbrough Council,
Milton Keynes Council and
Oldham Metropolitan Borough Council and
Bournemouth Borough Council.
Education Mouchel's
education business provides services for individual
schools, groups of schools and
local authorities, as well as local authority support for the
UK government's '
Every Child Matters' agenda, which seeks to improve the outcomes for
children. In October 2007 its 50:50 joint venture with
Babcock – mpb education – was named preferred bidder by the
London Borough of Hackney to deliver its £167 million
Building Schools for the Future (BSF) programme.
Highways Mouchel's highways business is one of the UK's leading
highways companies. Its services range from the planning and design of major capital projects to the maintenance and management of congested road networks; the business manages, maintains and improves more than 60,000 km of
motorways and
trunk roads throughout the UK. Highways-related work represents a third of the group's turnover.
Housing Mouchel's
housing business was one of the UK's first providers to deliver externalised housing management services. These include
rent arrears recovery, repairs management, major works, estates services and the management of supported housing units for the
elderly. Its only current contract involves managing council housing stock across eight electoral wards in
Hackney, from neighbourhood offices in
Homerton and
De Beauvoir and
Queensbridge, on behalf of Hackney Homes – the company launched and owned by the
London Borough of Hackney in April 2006.
International Mouchel's international business employs around 420 professional staff and is primarily based in the
Middle East, with two offices in
Dubai and one in both
Abu Dhabi and
Kuwait. The company also has two offices in
Africa;
Nairobi and
Cape Town. In 2007 it had a turnover of £28 million, the majority of which derived from its work in the
United Arab Emirates. Its major clients include
Nakheel,
Aldar,
Dubai Festival City and Dubai Municipality, to which it provides
project management,
engineering design and
landscape design services. In Australia Mouchel's new highways maintenance joint venture - DownerMouchel - has won three Western Australian highway maintenance contracts worth £138m to Mouchel over five years.
Land and environment Mouchel's land and environment business provides land remediation, geotechnical engineering and environmental planning. The business also includes a division called LandAspects, which provides
geographic information systems, topographic surveys, web-based applications and compulsory purchase services.
Management consulting Mouchel's
management consultancy business employs more than 300 professional staff who specialise in procurement and project management. This involves technical, financial and commercial advice for all stages of project work. Typical services include
PFI advice,
due diligence, options appraisal,
compliance monitoring,
business case preparation,
risk management, project definition,
facilities management and
stakeholder consultation. The sectors it is involved with include defence, law and order, schools, health, waste, social housing, nuclear, roads and rail. Its size was more than doubled by two acquisitions – project management and organisational change specialist Hornagold and Hills in November 2006, and UK public sector management consulting business Hedra in March 2008.
Property Mouchel's
property business provides
procurement, asset management, design maintenance, architectural design, building surveying, project management, and
valuation and estate management services. According to
New Civil Engineer magazine's
Consultants File 2008, Mouchel is the largest provider of facilities management in the UK. Its key clients are local authorities, with the business being responsible for one of the largest public property portfolios in the UK, including more than 2,200 schools and 4,000 other public buildings.
Regeneration With UK
local government moving towards larger contracts over longer periods of time covering a broad range of activities, Mouchel has established a number of 'strategic partnerships' with the councils of
Liverpool,
Knowsley,
Oldham and
Rochdale. These provide a bundle of property and support services to the cities over a number of years.
Waste Mouchel's
waste business provides specialist waste management consultancy services to private and public sector clients in a variety of areas. These include developing and implementing sustainable municipal waste strategies and providing services for all stages of a waste project's lifecycle – from strategy and procurement, through to design, planning, licensing and project management.
Water Mouchel's
water business provides a wide range of water services to public and private companies, both in the UK and overseas. At the end of 2006, following Mouchel's acquisition of Ewan Group, it was the third largest water consultant in the UK behind MWH Europe and
Mott MacDonald Group according to
New Civil Engineer magazine's
Consultants File 2008. It holds more than 40 framework contracts and employs more than 50 people across 16 offices. ==Financial performance==