2009–2010 budget cuts station after the
W train was discontinued in mid-2010. Note the dark grey tape masked over the W bullet. (This sign has since been replaced due to the restoration of the W in 2016.) The MTA faced a budget deficit of US$1.2 billion in 2009. This resulted in fare increases (three times from 2008 to 2010) and service reductions (including the elimination of two part-time subway services, the and ). Several other routes were modified due to the deficit. The was made a full-time local in Manhattan (in contrast to being a weekend local/weekday express before 2010), while the was extended nine stations north to
Astoria–Ditmars Boulevard on weekdays, both to cover the discontinued . The was combined with the , routing it over the
Chrystie Street Connection,
IND Sixth Avenue Line and
IND Queens Boulevard Line to
Forest Hills–71st Avenue on weekdays instead of via the
BMT Fourth Avenue Line and
BMT West End Line to Bay Parkway. The was truncated to
Court Square full-time. Construction headways on eleven routes were lengthened, and off-peak service was lengthened on seven routes.
2017–2021 state of emergency In June 2017, Governor
Andrew Cuomo signed an executive order declaring a state of emergency for the New York City Subway after a series of derailments, track fires, and overcrowding incidents. On June 27, 2017, thirty-nine people were injured when an
A train derailed at
125th Street, damaging tracks and signals On July 21, 2017, the second set of wheels on a southbound
Q train jumped the track near
Brighton Beach, with nine people suffering injuries To solve the system's problems, the MTA officially announced the
Genius Transit Challenge on June 28, where contestants could submit ideas to improve signals, communications infrastructure, or rolling stock. On July 25, 2017, Chairman
Joe Lhota announced a two-phase, $9 billion New York City Subway Action Plan to stabilize the subway system and to prevent the continuing decline of the system. The first phase, costing $836 million, consisted of five categories of improvements in Signal and Track Maintenance, Car Reliability, System Safety and Cleanliness, Customer Communication, and Critical Management Group. The $8 billion second phase would implement the winning proposals from the Genius Transit Challenge and fix more widespread problems. In October 2017, city comptroller
Scott Stringer released an analysis that subway delays could cost up to $389 million or $243.1 million or $170.2 million per year depending on the length of the delays. In November 2017,
The New York Times published its investigation into the crisis. It found that the crisis had arisen as a result of financially unsound decisions by local and state politicians from both the
Democratic and
Republican parties. According to the
Times, these decisions included overspending; overpaying unions and interest groups; advertising superficial improvement projects while ignoring more important infrastructure; and agreeing to high-interest loans that would have been unnecessary without these politicians' other interventions. By this time, the subway's 65% average on-time performance was the lowest among all major cities' transit systems, and every non-shuttle subway route's on-time performance had declined in the previous ten years. The state of emergency ended on June 30, 2021, after previously being renewed 49 times. , on-time performance across all routes is at 80.6 percent. Worsening subway reliability and service cuts in the early 2020s have been attributed to chronic mismanagement at the agency and a botched restructuring plan that was implemented under former
Governor Andrew Cuomo.
Capacity constraints Several subway lines have reached their operational limits in terms of train frequency and passengers, according to data released by the Transit Authority. By 2007, the E, L, and all
A Division services except the
42nd Street Shuttle were beyond capacity, as well as portions of the train. In April 2013,
New York magazine reported that the system was more crowded than it had been in the previous 66 years. The subway reached a daily ridership of 6 million for 29 days in 2014, and was expected to record a similar ridership level for 55 days in 2015; by comparison, in 2013, daily ridership never reached 6 million. In particular, the express tracks of the
IRT Lexington Avenue Line and
IND Queens Boulevard Line are noted for operating at full capacity during peak hours. The
Long Island Rail Road East Side Access project, which opened in January 2023, was expected to bring many more commuters to the Lexington Avenue Line. The
Second Avenue Subway was built to relieve pressure on the Lexington Avenue Line () by shifting an estimated 225,000 passengers. By early 2016, delays as a result of overcrowding were up to more than 20,000 every month, four times the amount in 2012. The overcrowded trains have resulted in an increase of assaults. With less platform space, more passengers are forced to be on the edge of the platform resulting in the increased possibility of passengers falling on the track. The MTA is considering
platform screen doors, which exist on the
AirTrain JFK to prevent passengers falling onto the tracks. , platform screen doors were planned to be installed in three stations, following an increase in people being pushed onto the tracks.
Expanding service frequency via CBTC The MTA has sought to relieve overcrowding by upgrading signaling systems on some lines to use communications-based train control. CBTC installation on the
Flushing Line is expected to increase the rate of trains per hour on the , but little relief will come to other crowded lines until later. The installation of CBTC has reduced the L's running time by 3%. Some lines have capacity for additional trains during peak times, but there are too few subway cars for this additional service to be operated. On December 16, 2024, the MTA Board voted to approve the second option order of R211s, which would contain 80 additional open-gangway trains.
Platform crowd control The MTA is also testing smaller ideas on some services. Starting in late 2015, 100 "station platform controllers" were deployed for the
F,
6, and
7 trains, to manage the flow of passengers on and off crowded trains during morning rush hours. There were a total of 129 such employees, who also answer passengers' questions about subway directions, rather than having conductors answer them and thus delaying the trains. In early 2017, the test was expanded to the afternoon peak period with an increase of 35 platform conductors. In November of the same year, 140 platform controllers and 90 conductors gained
iPhone 6S devices so they could receive notifications of, and tell riders about, subway disruptions. Subway guards, the predecessors to the platform controllers, were first used during the
Great Depression and
World War II. Cameras would also be installed so the MTA could observe passenger overcrowding. In systems like the
London Underground, stations are simply closed off when they are overcrowded; that type of restriction is not necessary yet on the New York City Subway, according to MTA spokesman Kevin Ortiz. Rainwater can disrupt signals underground and require the electrified
third rail to be shut off. , the MTA moves of water daily when it is not raining. The pumps and drainage system can handle a rainfall rate of per hour. Since 1992, $357 million has been used to improve 269 pump rooms. By August 2007, $115 million was earmarked to upgrade the remaining 18 pump rooms. Despite these improvements, the transit system continues to experience flooding problems. On August 8, 2007, after more than of rain fell within an hour, the subway system flooded, causing almost every subway service to either be disabled or seriously disrupted, effectively halting the morning rush. On September 1, 2021, when of rain per hour fell during
Hurricane Ida, service on the entire subway system was suspended. As part of a $130 million and an estimated 18-month project, the MTA began installing new subway grates in September 2008 in an attempt to prevent rain from overflowing into the subway system. The metallic structures, designed with the help of architectural firms and meant as a piece of public art, are placed atop existing grates but with a sleeve to prevent debris and rain from flooding the subway. The racks will at first be installed in the three most flood-prone areas as determined by hydrologists:
Jamaica,
Tribeca, and the
Upper West Side. Each neighborhood has its own distinct design, some featuring a wave-like deck which increases in height and features seating (as in Jamaica), others with a flatter deck that includes seating and a bike rack. In October 2012,
Hurricane Sandy caused
significant damage to New York City, and many subway tunnels were inundated with floodwater. The subway opened with limited service two days after the storm and was running at 80 percent capacity within five days; some infrastructure needed years to repair. A year after the storm, MTA spokesperson Kevin Ortiz said, "This was unprecedented in terms of the amount of damage that we were seeing throughout the system." The storm flooded nine of the system's 14 underwater tunnels, many subway lines, and several subway yards, as well as completely destroying a portion of the
IND Rockaway Line and much of the
South Ferry terminal station. Reconstruction required many partial or total closures on several lines and tunnels. Heavy flooding also occurred in September 2021 during
Hurricane Ida and
in September 2023 during the aftermath of
Tropical Storm Ophelia. File:Pumping125Street.jpg|Flooding at
125th Street after a water main break File:Bowling Green Station Entrance in Flood Prep vc.jpg|Preparations for
Hurricane Sandy at
Bowling Green File:South Ferry Subway Station Entrance under Water vc.jpg|alt=New South Ferry station after Hurricane Sandy|
South Ferry after Hurricane Sandy File:Pump Train in Cranberry Street Tunnel after Hurricane Sandy vc.jpg|alt=A pump train is seen removing water from the Cranberry Street Tube shortly after Hurricane Sandy. The water is brown in color.|Pump train in the
Cranberry Street Tube after Hurricane Sandy
Full and partial subway closures during the
COVID-19 pandemic in New York City Before 2011, there have been some full subway closures for transit strikes (
January 1–13, 1966,
April 1–11, 1980,
December 20–22, 2005) and blackouts (
November 9–10, 1965,
July 13–14, 1977,
August 14–16, 2003). On August 27, 2011, due to the approach of
Hurricane Irene, the MTA suspended subway service at noon in anticipation of heavy flooding on tracks and in tunnels. It was the first weather-caused shutdown in the history of the system. Service was restored by August 29. On October 29, 2012, a full closure was ordered before the arrival of
Hurricane Sandy. The storm
caused serious damage to the system, especially the
IND Rockaway Line, upon which many sections between
Howard Beach–JFK Airport and
Hammels Wye on the
Rockaway Peninsula were heavily damaged, leaving it essentially isolated from the rest of the system. This required the NYCTA to truck in 20
R32 subway cars to the line to provide some interim service (temporarily designated the ). Also, several of the system's tunnels under the
East River were flooded by the storm surge.
South Ferry suffered serious water damage and did not reopen until April 4, 2013, by restoring service to the older
loop-configured station that had been replaced in 2009; the stub-end terminal tracks remained out of service until June 2017. Since 2015, there have been several blizzard-related subway shutdowns. On January 26, 2015, another full closure was ordered by
New York Governor Andrew Cuomo due to the
January 2015 nor'easter, originally projected to leave New York City with of snow; this was the first shutdown in the system's history to be ordered due to snow. The next day, the subway system was partially reopened. Several residents criticized the decision to shut down the subway system due to snow, as the nor'easter dropped much less snow in the city than originally expected, totaling only in
Central Park. For subsequent snowstorms, the MTA published a winter underground-only subway service plan. When this plan is in effect, all above-ground stations would be closed and all above-ground service suspended, except at
125th Street and Broadway, where trains would run above ground but skip the station. Underground service would remain operational, except at a small number of stations that would be closed because of their proximity to above-ground portions of the system. This plan was first used on January 23, 2016, during the
January 2016 United States blizzard; it was also used on March 14, 2017, due to the
March 2017 nor'easter. On August 4, 2020, service at above-ground stations was suspended due to the high wind gusts brought by
Tropical Storm Isaias. , the underground-only service pattern is no longer used during blizzards and snowstorms. Starting on May 6, 2020, as a result of the
COVID-19 pandemic in New York City, stations were closed between 1:00 a.m. and 5:00 a.m. for cleaning and disinfecting. Nevertheless, over 500 trains continued running every 20 minutes between 1 a.m. and 5 a.m., carrying only transit workers and emergency personnel. The trains kept running because there was not enough space in the system to store all trains simultaneously, and also so that they could easily resume service upon the start of rush hour at 5 a.m. In February 2021, the overnight closures were shortened to between 2 and 4 a.m., and in May 2021, Cuomo announced that 24-hour service would resume on May 17. This was the longest shutdown in the subway's history. File:Snow Removal on Subways (12507867423).jpg|Snow removal during the 2014 snow storm File:Subway Closure Night 2 - Coney Island Terminal (49866371657).jpg|Closed turnstiles during the COVID-19 pandemic File:Sheepshead Bay Isaias vc.jpg|Fallen tree during Hurricane Isaias
Litter and rodents Litter accumulation in the subway system is perennial. In the 1970s and 1980s, dirty trains and platforms, as well as graffiti, were a serious problem. The situation had improved since then, but the 2010 budget crisis, which caused over 100 of the cleaning staff to lose their jobs, threatened to curtail trash removal. Every day, the MTA removes 40 tons of trash from 3,500 trash receptacles. The New York City Subway system is infested with
rats. Rats are sometimes seen on platforms, and are commonly seen foraging through garbage thrown onto the tracks. They are believed to pose a health hazard, and on rare instances have been known to bite humans. Subway stations notorious for rat infestation include
Chambers Street,
Jay Street–MetroTech,
West Fourth Street,
Spring Street and
145th Street. Decades of efforts to eradicate or simply thin the rat population in the system have been a failure. In March 2009, the Transit Authority announced a series of changes to its vermin control strategy, including new
poison formulas and experimental trap designs. In October 2011, they announced a new initiative to clean 25 subway stations, along with their garbage rooms, of rat infestations. That same month, the MTA announced a pilot program aimed at reducing levels of garbage in the subways by removing all garbage bins from the subway platforms. The initiative was tested at the
Eighth Street–New York University and
Flushing–Main Street stations. As of March 2016, stations along the
BMT Jamaica Line,
BMT Myrtle Avenue Line, and various other stations had their garbage cans removed due to the success of the program. In March 2017 the program was ended as a failure. The old vacuum trains that are designed to remove trash from the tracks are ineffective and often broken. In August 2016, the MTA announced that it had initiated Operation Track Sweep, an aggressive plan to dramatically reduce the amount of trash on the tracks and in the subway environment. This was expected to reduce track fires and train delays. As part of the plan, the frequency of station track cleaning would be increased, and 94 stations would be cleaned per two-week period, an increase from the previous rate of 34 stations every two weeks. Several vacuum trains were delivered in 2018 and 2019. The operation planned to also include 27 new refuse cars. File:NYCS tagged IRT train.jpg|alt=A subway car covered with graffiti can be seen. The image has faint amounts of yellow throughout.|Typical subway car exterior in the late 1970s File:Rats in the NYC Subway 2 vc.jpg|Measures against rats File:Trash in the NYC Subway vc.jpg|alt=Notice about trash|Program for removing garbage bins from stations
Noise Rolling stock on the New York City Subway produces high levels of noise that exceed guidelines set by the
World Health Organization and the
U.S. Environmental Protection Agency. In 2006,
Columbia University's Mailman School of Public Health found noise levels averaged 95
decibel (dB) inside subway cars and 94 dB on platforms. Since the decibel scale is a
logarithmic scale, sound at 95 dB is 10 times more intense than at 85 dB, 100 times more intense than at 75 dB, and so forth.
Air quality Air quality in the New York City Subway is a recurring concern. A study from 2023 found much higher exposure to
particulate matter concentrations in underground platforms than above ground. Another study from 2014 found that concentrations of particulate matter underground are higher than at street level. == Public relations and cultural impact ==