Frequency SkyTrain provides high-frequency service, with trains arriving every 2 to 6 minutes at all stations during peak hours. Trains operate between 5:07 a.m. and approximately 1:55 a.m. on weekdays, with reduced hours on weekends on the Expo and Millennium lines. The last eastbound trains leave the downtown terminus between approximately 12:40 a.m to 1:15 a.m on weekdays. SkyTrain has longer hours of service during special events, such as New Year's Eve, the
Vancouver 2010 Olympics, and marathons.
Fares TransLink's SkyTrain service area is divided into three zones, with fares varying depending on how many zone boundaries are crossed during one trip (two- and three-zone passengers are charged the one zone rate after 6:30 pm rush hour, and on weekends and statutory holidays). Customers may purchase fares using cash, debit cards, or credit cards from self-serve ticket vending machines at the mezzanine level of each station. A variety of transit passes are available, such as the pre-paid FareSaver ticket, daily DayPass, monthly FareCard, annual EmployerPass, post-secondary student
U-Pass, and other specialized passes.
Canadian National Institute for the Blind identification cards are accepted without the need to be read by the fare box. One-time fares are valid for 90 minutes on any mode of transportation with any number of transfers, including all SkyTrain lines and bus and
SeaBus routes. Concession fares are available for secondary school students with a valid Go-Card and the elderly. Children under 12 have been able to ride the system for free since September 2021. Until April 2016, SkyTrain's fare system was a
proof-of-payment system; there were no
turnstiles at the entrances to train platforms. Instead, fares were typically enforced by random ticket inspections – usually by police or transit security but occasionally by SkyTrain attendants – through trains and stations. This was supplemented by controlled access – with the payment of a fare or proof of payment required to pass through a staffed gate – at special events where extremely high ridership was expected, such as immediately after
BC Lions or
Vancouver Canucks games.
Fare gates (2018) Installing faregates to prevent
fare evasion was considered as early as at the time of the system's opening, but was rejected multiple times because the expense of implementing, maintaining, and enforcing them would exceed the losses prevented. In 2005, TransLink estimated it was losing $4million (5 percent of revenue attributed to SkyTrain) annually to fare evasion on SkyTrain. While the Canada Line stations, along with those on the Millennium Line, were designed to allow for future fare gates, the Canada Line opened in 2009 without them, despite stated intentions to include them. Expo Line stations have since been redesigned and retrofitted to accommodate the new fare gate system. The 2008 Provincial Transit Plan outlined several SkyTrain system upgrades, including replacement of the proof-of-payment system with a gated-ticket system. According to Minister of Transportation
Kevin Falcon, the gated-ticket system was to be implemented by a private company by 2010. In April 2009, it was announced that the provincial and federal governments would spend $100million to put the gates in place by the end of 2010. However, in August 2009, a TransLink spokesman said the gates would not be installed before 2012, and that a smart card system would be implemented at the same time. It was announced on August 14, 2013, that bus-issued transfers (magnetic strip paper cards) would continue to be issued for cash fares paid on buses, but that these transfers would not work at SkyTrain or SeaBus station fare gates, which require a Compass Card or a 90-minute paper Compass ticket to operate. This means that a bus rider paying cash is required to pay a second fare to transfer to SkyTrain or SeaBus. Those transit users paying cash but beginning their trips at a SkyTrain or SeaBus station are not subject to this second fare because they are issued Compass tickets which are accepted as valid transfers on TransLink buses. Construction of SkyTrain fare gates was completed in May 2014, but they remained open until April 2016 owing to multiple system problems. While open for the nearly two-year period, holders of paper-based monthly passes, bus-issued transfers, and FareSaver tickets continued to pass through the gates into the stations' fare-paid zones unimpeded, although they were subject to having their fare inspected by transit security or transit police once inside the fare-paid zone. Starting in April 2016, they were initially fully closed only during peak hours, with one gate remaining open during off-peak times for people with accessibility issues who could not reach their Compass Cards to the fare gates to tap in or out. Full implementation of the fare gates was also delayed by problems with Compass Cards when riders were tapping out as they exited buses. The tapping-out process on buses was too slow and did not always record the tap which—because the system initially deducted a three-zone fare until a tap-out was recorded and a refund was issued to those having only travelled one or two zones—often resulted in customers being charged for travelling through three zones when in fact they had only travelled through one or two. This was a serious setback for TransLink as the entire system was supposed to be operational by 2013. A solution was finally implemented where the requirement to tap out of buses was removed and all bus travel was considered as within a single zone, creating significant savings for those travelling multiple zones using buses only and in some cases changing transit usage patterns. The last fare gates left open for users with accessibility issues were closed on July 25, 2016, and the system has been in full operation since.
Airport surcharge Travel on the Canada Line is free between the three
Sea Island stations near the Vancouver International Airport:
Templeton,
Sea Island Centre, and YVR–Airport. Single-use Compass tickets purchased with cash at Compass vending machines in stations on Sea Island include a surcharge, the "YVR AddFare", of $5.00 on top of the normal fare. This charge is also added to trips initiated at Sea Island stations for travel east to Bridgeport station and beyond using Compass Card stored value or DayPasses. It is not applied to trips using monthly passes, nor to trips travelling to the airport using DayPasses or single-use Compass tickets which were purchased and activated off Sea Island. The YVR AddFare came into effect on January 18, 2010. The revenue collected from the AddFare goes back to TransLink. Overall in 2017, the network carried a total of 151million passengers. This compares to 117.4million passengers in 2010: 38,447,725 on the Canada Line and 78,965,214 on the interlined Expo and Millennium Lines. The Canada Line carried an average of 110,000 passengers per weekday in early 2011, and is three years ahead of ridership forecasts. SkyTrain's highest ridership came during the
2010 Winter Olympics when each event ticket included unlimited day-of transit usage. During the 17-day event, Canada Line ridership rose 110 percent to an average of 228,000 per day, with a single-day record of 287,400 on February 19, 2010. Expo and Millennium Line ridership rose 64 percent to an average of 394,000 per day, with a single-day record of 567,000 on February 20, 2010. At times, every available train was in service on all three lines. After the Olympics ended, overall transit usage remained 7.8 percent above the previous year. To cover this, TransLink draws mostly from transit fares, advertising ($360million in 2008) and tax ($262million from fuel taxes and $298million from property taxes in 2008), funds which are also shared with bus services, roads and bridge maintenance, and other infrastructure and services. While TransLink has run surpluses for operating costs since 2001, it incurs debt to cover these capital costs. As a whole, TransLink had $1.1billion in long-term debt in 2006, of which $508million was transferred from the province in 1999 when responsibility for SkyTrain was given to TransLink. The province retained ownership of the causeway, bridge, certain services, and a portion of SkyTrain's debt.
Security (2007) Law enforcement services are provided by the
Metro Vancouver Transit Police (MVTP). They replaced the old TransLink
special provincial constables, who had limited authority. On December 4, 2005, MVTP officers became the first and only
transit police force in Canada to have full police powers and carry firearms. There was public concern in March 2005 when it was announced that transit police would carry firearms. Solicitor General of British Columbia
John Les defended the move at the time, saying that it was necessary to enhance SkyTrain security. Transit officers receive the same training as officers in municipal and RCMP forces. They may arrest people for outstanding warrants, enforce drug laws, enforce the criminal code beyond TransLink property, and deal with offences that begin off TransLink property and make their way onto it. They issue tickets for fare evasion and other infractions on SkyTrain, transit buses,
SeaBus, and
West Coast Express. Transit police officers and Transit Security officers inspect fares at Skytrain stations as part of TransLink's fare audit. Transit Security officers mostly focus their efforts on the bus system, bus loops, and SeaBus. SkyTrain attendants provide customer service and first aid, troubleshoot train and station operations, and perform fare checks alongside the transit police force. SkyTrain attendants can be identified by their uniforms which say "SkyTrain" on them. Over the years, violence and other criminal activities have been concerns at time, but TransLink maintains that the system is safe. In 2009, Inspector Kash Heed of the
Vancouver Police Department said that little crime takes place in the stations themselves; however, criminal activity becomes more visible outside them. Each station is monitored with an average of 23
closed-circuit television cameras, allowing SkyTrain operators to monitor passenger and station activity. Designated waiting areas have enhanced lighting, benches, and emergency telephones. Trains have yellow strips above each window which, when pressed, silently alert operators of a security hazard. On-board speaker phones provide two-way communication between passengers and control operators. In 2007, it was reported that the entire surveillance system was upgraded from analogue two-hour tape recording to digital technology, which was to allow police to retrieve previous footage for up to seven days. However, incidents since the upgrade have still limited police to a two-hour loop, resulting in loss of potential evidence. By November 2008, at least 54 deaths had occurred on the platforms and tracks of the Expo and Millennium Lines. 44 of those deaths were suicides, while the remaining ten were accidental. == History ==