1990s Subway ridership increased through the 1990s. Throughout
David Dinkins's mayoralty from 1989 to 1993, the city went from being in debt to having a $200 million surplus, which was achieved by raising taxes. However, Dinkins's tax plans were unpopular, and he lost the
1993 election to
Rudy Giuliani. State lawmakers also reduced MTA funding in the 1990s, which remained mostly unchanged through the 2000s.
September 11, 2001 station was heavily damaged in the
September 11 attacks and needed to be demolished. The
September 11 attacks resulted in service disruptions on lines running through Lower Manhattan. Tracks and stations under the World Trade Center were shut down within minutes of the first plane crash. All remaining
New York City Subway service was suspended from 10:20am to 12:48pm. Immediately after the attacks and more so after the
collapses of the Twin Towers, many trains running in Lower Manhattan lost power and had to be evacuated through the tunnels. Some trains had power, but the signals did not, requiring special operating procedures to ensure safety. The
IRT Broadway–Seventh Avenue Line, which ran below the
World Trade Center between
Chambers Street and
Rector Street was the most destroyed. Sections of the tunnel as well as
Cortlandt Street were badly damaged and had to be rebuilt. Service was immediately suspended south of Chambers Street and then cut back to
14th Street. There was also subsequent flooding on the line south of
34th Street–Penn Station. After the flood was cleaned up, express service was able to resume on September 17 with trains running between
Van Cortlandt Park–242nd Street and 14th Street, making local stops north of and express stops south of
96th Street, while and trains made all stops in Manhattan (but bypassed all stations between
Canal Street and
Fulton Street until October 1).
1/9 skip-stop service was suspended. After a few switching delays at 96th Street, service was changed on September 19. The train resumed local service in Manhattan, but was extended to
New Lots Avenue in Brooklyn (switching onto the express tracks at Chambers Street) to replace the
3, which now terminated at 14th Street as an express. The train continued to make local stops in Manhattan and service between Chambers Street and
South Ferry as well as skip-stop service remained suspended. Normal service on all four trains was restored September 15, 2002. Service on the
BMT Broadway Line was also disrupted because the tracks from the
Montague Street Tunnel run adjacent to the World Trade Center and there were concerns that train movements could cause unsafe settling of the debris pile.
Cortlandt Street station, which sits under
Church Street, sustained significant damage in the collapse of the towers. It was closed until September 15, 2002, for removal of debris, structural repairs, and restoration of the track beds, which had suffered flood damage in the aftermath of the collapse. Starting September 17, 2001, the and service was suspended and respectively replaced by the (which was extended to
Coney Island–Stillwell Avenue via the
BMT Montague Street Tunnel,
BMT Fourth Avenue Line, and
BMT Sea Beach Line) and the (also extended via Fourth Avenue to
Bay Ridge–95th Street). In Queens, the replaced the while the replaced the . All service on the BMT Broadway Line ran local north of
Canal Street except for the
Q, which ran normally from
57th Street to
Brighton Beach via Broadway and Brighton Express.
J/Z skip-stop service was suspended at this time. Normal service on all seven trains resumed on October 28. The only subway line running between Midtown and Lower Manhattan at a close proximity to the former World Trade Center Complex was the
IRT Lexington Avenue Line, which was overcrowded before the attacks and at crush density until the BMT Broadway Line reopened.
Wall Street was closed until September 21. The
IND Eighth Avenue Line, which has a stub terminal serving the train under
Five World Trade Center was not damaged, but covered in soot.
E trains were extended to
Euclid Avenue, Brooklyn, replacing the then suspended train (the and trains replaced it as the local north of
59th Street–Columbus Circle on nights and weekends, respectively. The train, which ran normally from
145th Street or
Bedford Park Boulevard to
34th Street–Herald Square via Central Park West Local, also replaced
C trains on weekdays). Service was cut back to
Canal Street when
C service resumed on September 21, but
Chambers Street and
Broadway–Nassau Street remained closed until October 1.
World Trade Center remained closed until January 2002. With dramatic
increases in fuel prices in 2008, as well as increased
tourism and residential growth, ridership on buses and subways grew 3.1% up to about 2.37 billion trips a year compared to 2007. This is the highest ridership since 1965. By 2013, ridership had reached 1.7 billion riders per year (despite closures related to
Hurricane Sandy), a level not seen since 1949. In April 2013,
New York magazine reported that the system was more crowded than it had been in the previous 66 years. The subway reached a daily ridership of 6 million for 29 days in 2014, and was expected to record a similar ridership level for 55 days in 2015; by comparison, in 2013, daily ridership never reached 6 million.
Expansions Several expansions started construction or were opened during the mayoralty of
Michael Bloomberg from 2002 to 2013. In 2003, money was allocated for the construction of a new station at
South Ferry, and in 2005, construction commenced on the new station. Initially, the station's construction had been opposed because of the high cost and low perceived time savings. The South Ferry loop station only accommodates the first five cars of a train, so that the rear five cars of a 10-car
1 train cannot load or unload. Because of the curve at the station
gap fillers are required, and as a result the new station was built as a two-track, full (10-car)-length
island platform on a less severe curve, permitting the operation of a typical
terminal station. The MTA claimed that the new station saved four to six minutes of a passenger's trip time and increased the peak capacity of the
1 service to 24 trains per hour, as opposed to 16 to 17 trains per hour with the loop station. This followed preliminary engineering and a final tunnel design completed by a
joint venture between
Aecom and
Arup. A ceremonial groundbreaking for the subway was held on April 12, 2007, and contractor work to prepare the project's initial construction site at 96th Street and Second Avenue began on April 23, 2007. construction in June 2011 In October 2007, the
7 Subway Extension construction contract was awarded, extending the
IRT Flushing Line to
34th Street. was intended to aid redevelopment of
Hell's Kitchen around the
West Side Yard of the
Long Island Rail Road.
Budget cuts The MTA faced a budget deficit of US$1.2 billion in 2009. This resulted in fare increases (three times from 2008 to 2010) and service reductions (including the elimination of two part-time subway services, the and ). Several other routes were modified as a result of the deficit. The was made a full-time local in Manhattan (in contrast to being a weekend local/weekday express before 2010), while the was extended nine stations north to
Astoria–Ditmars Boulevard on weekdays, both to cover the discontinued W. The was combined with the , routing it over the
Chrystie Street Connection,
IND Sixth Avenue Line and
IND Queens Boulevard Line to
Forest Hills–71st Avenue on weekdays instead of via the
BMT Fourth Avenue Line and
BMT West End Line to Bay Parkway. The was truncated to
Court Square full-time. Construction headways on eleven routes were lengthened, and off-peak service on seven routes were lengthened.
2010s and 2020s Hurricane Sandy damage closed between March 16, 2009, and April 4, 2013. It closed permanently in June 2017. and isolated one part of the line from the rest of the system, requiring the NYCTA to truck in 20 subway cars to the line to provide some interim service in the Rockaways. This shows one of the cars being loaded onto a flatbed to be carried to the Rockaways. On October 28, 2012, a full closure of the subway was ordered the day before the arrival of
Hurricane Sandy. All services on the subway, the
Long Island Rail Road and
Metro-North were gradually shut down that evening. The storm
caused serious damage to the system, especially the
IND Rockaway Line, which had many sections between
Howard Beach–JFK Airport and Hammels Wye on the
Rockaway Peninsula heavily damaged, leaving it essentially isolated from the rest of the system. This required the NYCTA to truck in 20
R32 subway cars to the line to provide some interim service, which was temporarily designated the . The H ran between Beach 90th Street and Far Rockaway–Mott Avenue, where passengers could transfer to a free shuttle bus. The line reopened on May 30, 2013, with a new retaining wall along the line to prevent against future storm surges. Several of the system's tunnels under the East River were flooded by the storm surge. The
South Ferry station suffered serious water damage, and on April 4, 2013, the older
loop-configured station reopened to provide temporary service. The first tunnel to be repaired, the
Greenpoint Tube under
Newtown Creek, was fixed during a series of weekend closures in 2013 and a full closure during summer 2014. The second tunnel, the
Montague Street Tunnel, was closed completely from August 2013 to September 2014. Hurricane Sandy also damaged the Clark Street Tubes, necessitating a full closure on weekends between June 2017 and June 2018, thus affecting
2,
3,
4, and
5 service. The new South Ferry station reopened on June 27, 2017, in time to accommodate the Clark Street closures. A week after South Ferry reopened, the MTA closed the
BMT Myrtle Avenue Line for ten months to rebuild two of the line's viaducts, the approaches to the line's junction with the
BMT Jamaica Line and Fresh Pond Bridge over the
Montauk Branch in Queens. This was in preparation for a reconstruction of the
BMT Canarsie Line tunnels under the
East River. The MTA also planned to
completely close the BMT Canarsie Line west of
Bedford Avenue for 18 months between early 2019 and mid-2020. In April 2017, the shutdown was shortened to 15 months. The closure was changed to a night and weekend shutdown in January 2019. Other rehabilitation projects included: • Covering over 3,200 openings at ground level. , there are 19 contracts in progress and 11 contracts pending. In addition, a preventive measure, 68 subway entrances in Lower Manhattan are also receiving fabric plugs that are intended to keep flood water out. In 2017, waterproof doors and curtains were installed in 24 Lower Manhattan locations at a cost of $30,000 each. • Adding flood mitigation measures, like barriers, to the
Coney Island,
207th Street, and
Lenox subway yards The problem was corrected and the station opened on March 16, 2009. With the opening of the new station, a transfer was available to the Whitehall Street station with a new connecting passageway. at
86th Street The 7 Subway Extension originally was expected to open in 2014, but did not open until September 13, 2015. According to
The New York Times, the delay in the extension's opening was due to the installation of custom-made
incline elevators that kept malfunctioning. The
Fulton Center building opened to the public on November 10, 2014, completing a decade-long refurbishment of the
Fulton Street station in lower Manhattan. It was controversially funded as part of the post-9/11 rebuilding project. On January 1, 2017, the Second Avenue Subway was opened.
2017 state of emergency Underlying the fanfare of expansions, however, there was a gradual decline in maintenance of the subway, and consequently, fewer trains started arriving to their destinations on time. Maintenance spending declined before rising again from the 1990s to 2012, but on-time performance slowly eroded during that same time period. By 2017, only 65% of weekday trains reached their destinations on time, the lowest rate since the transit crisis of the 1970s. track fires, and overcrowding incidents. To solve the system's problems, the MTA officially announced the
Genius Transit Challenge on June 28, 2017, where contestants could submit ideas to improve signals, communications infrastructure, or rolling stock. On July 25, 2017, Chairman
Joe Lhota announced a two-phase, $9 billion New York City Subway Action Plan to stabilize the subway system and to prevent the continuing decline of the system. The first phase, costing $836 million, consisted of five categories of improvements; the $8 billion second phase would implement the winning proposals from the Genius Transit Challenge and fix more widespread problems. In October 2017, city comptroller
Scott Stringer released an analysis of the effect of subway delays on the economy and on commuters. The study found that based on a normal wait time of 5 minutes and an average wage of $34 per hour in 2016, "worst-case" subway delays of more than 20 minutes could cost up to $389 million annually in lost productivity. By comparison, "mid-case" delays of between 10 and 20 minutes could cost $243.1 million per year, and "best-case" delays of between 5 and 10 minutes could cost $170.2 million per year. In November 2017,
The New York Times published its investigation into the crisis. It found that the crisis had arisen as a result of financially unsound decisions by local and state politicians from both the
Democratic and
Republican parties. By this time, the subway's 65% average on-time performance was the lowest among all major cities' transit systems, and every non-shuttle subway route's on-time performance had declined in the previous ten years. Further, the MTA's 2020–2024 capital plan called for adding elevators and ramps to 66 subway stations and adding modern signaling systems to parts of six more physical lines, to be funded by
congestion pricing in Manhattan. Additionally, several other changes were proposed to improve service. For instance, in February 2019, several politicians wrote a letter to the MTA, asking the agency to consider splitting the
R train in half to increase reliability. In January 2020, Stringer sent a letter to NYCTA president
Andy Byford stated that the "abundance" of shuttered entry points along subway routes was contributing to severe overcrowding and longer commute times, and requested that the MTA develop and publicize plans for restoring closed entry points. The state of emergency ended on June 30, 2021, after previously being renewed 49 times.
Planning of new lines There are several lines under consideration. This includes a subway line under
Utica Avenue in Brooklyn; an outer-borough circumferential line, the
Triboro RX; a reuse of the northern part of the
Rockaway Beach Branch; and a line to
LaGuardia Airport. The Triboro RX proposal later became the
Interborough Express light-rail line, the development of which was formally announced in 2023. In November 2016, the MTA requested that the Second Avenue Subway's Phase 2 project be entered into the Project Development phase under the Federal Transit Administration's New Starts program. The FTA granted this request in late December 2016; The line will eventually comprise four phases, running as far north as
125th Street in
East Harlem during Phase 2, and south to
Hanover Square in
Lower Manhattan in Phases 3 and 4. The MTA began soliciting bids in July 2023 for the first Phase 2 construction contract.
COVID-19 pandemic and crime concerns The spread of the
COVID-19 pandemic to the New York City area in March 2020 resulted in mass closures of gathering spaces. After the MTA recommended that only essential workers use the New York City Subway, ridership started to decrease. Part-time services were temporarily suspended. Starting on May 6, 2020, stations were closed overnight for cleaning, in what became the first planned overnight closure in the subway's history. The overnight closures were to be suspended once the pandemic was over, and bus service was added. In early May 2021, Governor
Andrew Cuomo announced that the overnight subway closures would end on May 17, 2021, with 24-hour service resuming on that date. In February 2021, the New York City Subway removed benches from several stations in an effort to reduce the number of homeless persons sleeping on them, which during the COVID-19 pandemic was considered to be unsanitary. This move drew considerable backlash from riders who alleged that the removal of the benches amounts to disenfranchising disabled people and senior citizens, as well as being unfair to homeless populations. On September 7, 2022, the mask mandate on public transit was lifted. Although ridership decreased by 40 percent from 2019 to 2022, the number of crimes in the system remained roughly the same, prompting riders to express concerns over increased crime. There had been six murders in the subway in 2020; the following year, the subway recorded eight murders, the highest annual total in 25 years. During the pandemic, the subway system experienced several high-profile incidents, including a
January 2022 shoving death of a passenger in Times Square and an
April 2022 mass shooting in Brooklyn. In response, governor
Kathy Hochul and mayor
Eric Adams announced a plan to increase police presence within the subway system. Amid an increase in violent crimes in the subway system, Hochul announced a five-point plan to improve subway safety on March 6, 2024. A key element of the plan was the deployment of 250 members of the MTA PD and
New York State Police and 750 members of the
National Guard on
Joint Task Force Empire Shield to conduct baggage checks at busy locations. Hochul also directed the MTA to install new cameras in conductors' cabs to help police identify people targeting them, announced a bill to enable judges to ban people convicted of committing an assault in the system from using the MTA system, and allocated $20 million to expand the Subway Co-Response Outreach Team (SCOUT) program, which was set up in January, to ten teams by the end of 2025, to help individuals with mental health treatment and supportive housing. Finally, she started regular meetings to improve coordination between the MTA, district attorneys and law enforcement. The MTAPD would also develop a system to flag recidivist offenders to the offices of district attorneys while individuals are booked for crimes, and the MTA would hire a Criminal Justice Advocate to help victims of crime in the system. On December 18, 2024, Hochul deployed 250 more members of the National Guard to the subway, and announced that all subway cars now had security cameras. On January 14, 2025, Governor Hochul announced another set of safety initiatives, including temporarily surging 750 NYPD officers into the system and having 300 additional officers on trains so there could be a uniformed officer on every train between 9 p.m. and 5 a.m., installing LED lighting in all stations to improve visibility, working with the New York CITY Department of Homeless Services to expand a program to add spaces at end-of-line stations for mobile outreach teams to provide services to homeless individuals, and adding platform edge fences at over 100 stations. The platform edge fences would be funded by the Governor, and would go at stations with standard stopping positions for subway cars on portions of the 1, 2, 3, 4, 5, 6, 7, F, M, and L, with stations that had island platforms and higher ridership prioritized. In addition, to reduce fare evasion, 150 stations would have egress delayed at emergency exit gates, and 20 stations would get new fare gates in both 2025 and 2026. The first stations to get the new fare gates would be
Delancey Street/Essex Street,
42nd Street–Port Authority Bus Terminal, and
Jackson Heights–Roosevelt Avenue/74th Street. On March 6, 2025, the Governor marked the one-year anniversary of her five-point safety plan by noting that year-to-date, arrests were up 71 percent and major crimes decreased by 29 percent, with the subway having the lowest number of crimes outside the pandemic during the previous 30 years.
Further upgrades and improvements Several upgrades and improvements were announced in the early 2020s. The new
OMNY fare-payment system was implemented across the subway between 2019 and 2020, The MTA announced in 2022 that it would install
platform screen doors at three stations, and it reached a legal settlement the same year, agreeing to make 95 percent of subway and Staten Island Railway stations wheelchair-accessible by 2055. Despite decreased ridership due to the COVID-19 pandemic, the MTA had balanced its budget by 2023 while also raising fares and increasing service on several subway routes. In 2024, as part of its 2025–2029 Capital Program, the MTA announced that it would spend billions of dollars on new rolling stock,
upgraded signals, and
accessibility projects at 60 subway stations. On July 26, 2022, the MTA announced that all subway tunnels would be wired for cell service and that Wi-Fi would be introduced to all subway and Staten Island Railway stations as part of a public-private partnership with Transit Wireless. Transit Wireless would design, build, and operate the network, and would improve the agency's existing communications system. The company would invest over $600 million in the project. The two sides would share revenue from commercial customers. During the
2025 New York City Democratic mayoral primary, several candidates proposed that the city government take partial control of the subway system, including Andrew Cuomo, who was running as an independent candidate. ==Incidents and accidents==